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Horde not listing mailboxes from default account login

Discussion in 'E-mail Discussion' started by ajmetz, Aug 10, 2018.

  1. ajmetz

    ajmetz Member

    Dec 8, 2012
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    Same problem as the original poster of this thread:
    Horde not listing mailboxes from default account login
    ....except "Show All Mailboxes" (which solved their problem),
    is not visible under Folder Actions.

    Any advice?

    I have contacted my hosting provider (Hosting Provider 1), and they claim this was a security measure implemented by CPanel.
    I have a second hosting provider (Hosting Provider 2) where I don't have this problem.
    Hosting Provider 2 is running CPanel 56.0.52 and Horde 5.2.6 which are still working as expected,
    and "Show All Mailboxes" is clearly visible in the Folder Actions menu, and works great.
    Hosting Provider 1 is running CPanel 74 and Horde 5.2.14 which is what I'm having the problem with, and "Show All Mailboxes" is not available as an option in the Folder Actions menu.
    I have been through all the release notes and change logs between CPanel 56 and 74,
    and Horde 5.2.6 and 5.2.14,
    and cannot see any changes that may affect this, or validate hosting provider 1's claim that it was a deliberate CPanel security change.
    The only change I've been able to find that sounds relevant is: the CPanel 64 change log.
    However, this doesn't sound like the problem - it only mentions hiding, and not removing access.
    So is there something Hosting Provider 1 can do to allow my main webmail login to be able to view all webmail on the server, as it did before, and still does with Hosting Provider 2?

    Grateful for any advice you can provide.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello @ajmetz,

    It's likely that your web hosting provider is using the mdbox mailbox format. Here's the relevant section of the Mailbox Conversion document as it pertains to the issue you described:

    You'd need to ask your web hosting provider to convert your cPanel account back to the Maildir format in order to have the functionality you desire.

    Thank you.
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