Horde unable to send an email with an attachment over 1MB

[onoff]

Having trouble after the upgrade to 62.0.2 with Horde unable to send large attachments. It spits out "only RSET accepted now".

Apparently a Horde bug that has already been fixed by them - can we get this fix too?

Link for reference: http://horde.690.n7.nabble.com/only-RSET-accepted-now-tp138984p139014.html

 

[cPanelMichael]

Hello,

Internal case CPANEL-10763 is open to address the issue where sending an email via Horde on with an attachment 1MB in size or larger results in the following error message on systems using cPanel version 62:

There was an error sending your message:
only RSET accepted now

I'll update this thread with more information on the status of this case once it's available.

Thank you.

 

[Vinayak]

Same here, multiple accounts and multiple servers, all have same issue.

 

[onoff]

It is a known Horde bug and it has already been fixed by Horde. So just need to get it into cPanel upstream

 

[Jeffrey Halleck]

Is there an ETR on this? Or work around?

 

[cPanelMichael]

Is there an ETR on this? Or work around?

There's no specific time frame to offer at this time, but I'll update this thread once the resolution is published. There's no available workaround, other than to use Roundcube or Squirrelmail to send emails with an attachment(s) 1MB in size or larger.

Thank you.

 

[Jeffrey Halleck]

There's no specific time frame to offer at this time, but I'll update this thread once the resolution is published. There's no available workaround, other than to use Roundcube or Squirrelmail to send emails with an attachment(s) 1MB in size or larger.

Thank you.

Sounds good. Thank you.

 

[marzuillo]

I have same problem.

 

[cPanelMichael]

Hello,

The resolution associated with internal case CPANEL-10763 is planned for inclusion with cPanel version 62.0.11. I'll update this thread again once that build is published.

Thank you.

 

[Commerce3]

This is still a problem. Needs to be addressed urgently as my clients are unable to send documents as normal. Please resolve timely. Many serious email related bugs in this version including this and DKIM errors for gmail.

 

[jlucho]

Hi friends

I have a problem with cpanel and horde

try send with horde and show this message : "only RSET accepted now"

Happens when I try to send attachment with more than 1Mb

How fixed this problem ???

thank

 

[cPanelMichael]

This is still a problem. Needs to be addressed urgently as my clients are unable to send documents as normal. Please resolve timely. Many serious email related bugs in this version including this and DKIM errors for gmail.

Hi @Commerce3,

The resolution is planned for inclusion with the next cPanel 62 build that's published. I'll update this thread once it's released.

Thank you.

 

[cPanelMichael]

Hello,

cPanel version 62.0.11 is now published to the Edge build tier and includes the resolution to this issue:

Fixed case CPANEL-10763: Update cpanel-php56-Horde-Smtp to 1.9.3-2.cp1158.

The full cPanel 62 Change Log is available at:

62 Change Log - Change Logs - cPanel Documentation

More information on the release process and build tiers is available at:

Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

Thank you.

 

[jlucho]

hi

my current cpanel show this message : "Version “62.0.10” is available. Update Now"

Does this version fix the problem?

 

[cPanelMichael]

hi

my current cpanel show this message : "Version “62.0.10” is available. Update Now"

Does this version fix the problem?

Hello,

No, the resolution is included with cPanel version 62.0.11. Previous builds do not address the issue. 62.0.11 is not yet published to the "Current" and "Release" build tiers:

Product Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

Thank you.

 

[aztopdavid]

The cPanel update settings on my VPS are set to "current build" and mine updated to 62.0.11 during the overnight cron on Friday. I just successfully sent a couple of emails with attachments > 1MB using Horde, so it looks like this little nightmare has finally ended. I was getting ready to abandon Horde after it took an entire MONTH for this to be resolved. Thanks for acknowledging the issue and keeping us posted.

 

[asmithjr]

I too changed my setting to Current in order to correct the issues so many customers were having.
My question is. Can I change my update preference back to RELEASE now or do I need to wait until 62.0.11 is RELEASE?

 

[cPanelMichael]

My question is. Can I change my update preference back to RELEASE now or do I need to wait until 62.0.11 is RELEASE?

Hello,

You should wait until 62.0.11 or newer is published to the "Release" tier before changing your update preferences. You can see when a tier is updated by visiting the following URL:

Downloads | cPanel, Inc.

Thank you.

 

[asmithjr]

Thanks I thought so.