The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Horde unable to send an email with an attachment over 1MB

Discussion in 'E-mail Discussions' started by onoff, Jan 12, 2017.

Tags:
  1. onoff

    onoff Member

    Joined:
    Jun 1, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Ireland
    cPanel Access Level:
    Root Administrator
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,171
    Likes Received:
    1,295
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Internal case CPANEL-10763 is open to address the issue where sending an email via Horde on with an attachment 1MB in size or larger results in the following error message on systems using cPanel version 62:

    Code:
    There was an error sending your message:
    only RSET accepted now
    I'll update this thread with more information on the status of this case once it's available.

    Thank you.
     
    onoff likes this.
  3. Vinayak

    Vinayak Well-Known Member

    Joined:
    Jun 27, 2003
    Messages:
    269
    Likes Received:
    2
    Trophy Points:
    168
    Location:
    Bharat
    cPanel Access Level:
    Root Administrator
    Same here, multiple accounts and multiple servers, all have same issue.
     
  4. onoff

    onoff Member

    Joined:
    Jun 1, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Ireland
    cPanel Access Level:
    Root Administrator
    It is a known Horde bug and it has already been fixed by Horde. So just need to get it into cPanel upstream
     
  5. Jeffrey Halleck

    Jeffrey Halleck Registered

    Joined:
    Jan 26, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Lansing, MI
    cPanel Access Level:
    Root Administrator
    Is there an ETR on this? Or work around?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,171
    Likes Received:
    1,295
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    There's no specific time frame to offer at this time, but I'll update this thread once the resolution is published. There's no available workaround, other than to use Roundcube or Squirrelmail to send emails with an attachment(s) 1MB in size or larger.

    Thank you.
     
  7. Jeffrey Halleck

    Jeffrey Halleck Registered

    Joined:
    Jan 26, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Lansing, MI
    cPanel Access Level:
    Root Administrator
    Sounds good. Thank you.
     
  8. marzuillo

    marzuillo Registered

    Joined:
    Jan 15, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I have same problem.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,171
    Likes Received:
    1,295
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The resolution associated with internal case CPANEL-10763 is planned for inclusion with cPanel version 62.0.11. I'll update this thread again once that build is published.

    Thank you.
     
  10. Commerce3

    Commerce3 Registered

    Joined:
    Feb 3, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Washington, DC
    cPanel Access Level:
    Root Administrator
    This is still a problem. Needs to be addressed urgently as my clients are unable to send documents as normal. Please resolve timely. Many serious email related bugs in this version including this and DKIM errors for gmail.
     
  11. jlucho

    jlucho Member

    Joined:
    Aug 5, 2006
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    151
    Hi friends

    I have a problem with cpanel and horde

    try send with horde and show this message : "only RSET accepted now"

    Happens when I try to send attachment with more than 1Mb

    How fixed this problem ???

    thank
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,171
    Likes Received:
    1,295
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hi @Commerce3,

    The resolution is planned for inclusion with the next cPanel 62 build that's published. I'll update this thread once it's released.

    Thank you.
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,171
    Likes Received:
    1,295
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
  14. jlucho

    jlucho Member

    Joined:
    Aug 5, 2006
    Messages:
    15
    Likes Received:
    0
    Trophy Points:
    151
    hi

    my current cpanel show this message : "Version “62.0.10” is available. Update Now"

    Does this version fix the problem?
     
  15. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,171
    Likes Received:
    1,295
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
  16. aztopdavid

    aztopdavid Registered

    Joined:
    Jan 1, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Arizona
    cPanel Access Level:
    Root Administrator
    The cPanel update settings on my VPS are set to "current build" and mine updated to 62.0.11 during the overnight cron on Friday. I just successfully sent a couple of emails with attachments > 1MB using Horde, so it looks like this little nightmare has finally ended. I was getting ready to abandon Horde after it took an entire MONTH for this to be resolved. Thanks for acknowledging the issue and keeping us posted.
     
    #16 aztopdavid, Feb 11, 2017
    Last edited: Feb 11, 2017
  17. asmithjr

    asmithjr Well-Known Member

    Joined:
    Jun 13, 2003
    Messages:
    498
    Likes Received:
    4
    Trophy Points:
    168
    I too changed my setting to Current in order to correct the issues so many customers were having.
    My question is. Can I change my update preference back to RELEASE now or do I need to wait until 62.0.11 is RELEASE?
     
  18. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,171
    Likes Received:
    1,295
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    You should wait until 62.0.11 or newer is published to the "Release" tier before changing your update preferences. You can see when a tier is updated by visiting the following URL:

    Downloads | cPanel, Inc.

    Thank you.
     
  19. asmithjr

    asmithjr Well-Known Member

    Joined:
    Jun 13, 2003
    Messages:
    498
    Likes Received:
    4
    Trophy Points:
    168
    Thanks I thought so.
     
Loading...

Share This Page