Horde unable to send an email with an attachment over 1MB

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello,

Internal case CPANEL-10763 is open to address the issue where sending an email via Horde on with an attachment 1MB in size or larger results in the following error message on systems using cPanel version 62:

Code:
There was an error sending your message:
only RSET accepted now
I'll update this thread with more information on the status of this case once it's available.

Thank you.
 
  • Like
Reactions: onoff

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Is there an ETR on this? Or work around?
There's no specific time frame to offer at this time, but I'll update this thread once the resolution is published. There's no available workaround, other than to use Roundcube or Squirrelmail to send emails with an attachment(s) 1MB in size or larger.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello,

The resolution associated with internal case CPANEL-10763 is planned for inclusion with cPanel version 62.0.11. I'll update this thread again once that build is published.

Thank you.
 

Commerce3

Registered
Feb 3, 2017
2
0
1
Washington, DC
cPanel Access Level
Root Administrator
This is still a problem. Needs to be addressed urgently as my clients are unable to send documents as normal. Please resolve timely. Many serious email related bugs in this version including this and DKIM errors for gmail.
 

jlucho

Well-Known Member
Aug 5, 2006
95
1
158
Hi friends

I have a problem with cpanel and horde

try send with horde and show this message : "only RSET accepted now"

Happens when I try to send attachment with more than 1Mb

How fixed this problem ???

thank
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
This is still a problem. Needs to be addressed urgently as my clients are unable to send documents as normal. Please resolve timely. Many serious email related bugs in this version including this and DKIM errors for gmail.
Hi @Commerce3,

The resolution is planned for inclusion with the next cPanel 62 build that's published. I'll update this thread once it's released.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463

jlucho

Well-Known Member
Aug 5, 2006
95
1
158
hi

my current cpanel show this message : "Version “62.0.10” is available. Update Now"

Does this version fix the problem?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463

aztopdavid

Well-Known Member
Jan 1, 2016
56
11
58
Arizona
cPanel Access Level
Root Administrator
The cPanel update settings on my VPS are set to "current build" and mine updated to 62.0.11 during the overnight cron on Friday. I just successfully sent a couple of emails with attachments > 1MB using Horde, so it looks like this little nightmare has finally ended. I was getting ready to abandon Horde after it took an entire MONTH for this to be resolved. Thanks for acknowledging the issue and keeping us posted.
 
Last edited:

asmithjr

Well-Known Member
Jun 13, 2003
516
8
168
I too changed my setting to Current in order to correct the issues so many customers were having.
My question is. Can I change my update preference back to RELEASE now or do I need to wait until 62.0.11 is RELEASE?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
My question is. Can I change my update preference back to RELEASE now or do I need to wait until 62.0.11 is RELEASE?
Hello,

You should wait until 62.0.11 or newer is published to the "Release" tier before changing your update preferences. You can see when a tier is updated by visiting the following URL:

Downloads | cPanel, Inc.

Thank you.