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Horde Very Slow

Discussion in 'E-mail Discussions' started by Legin76, Apr 22, 2015.

  1. Legin76

    Legin76 Well-Known Member

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    One of my customers uses horde for their emails and cannot be persuaded to use anything else.

    They have been expenencing lots of speed issues, since we moved them to a newer, faster server with a newer version of cpanel (WHM 11.48.4 (build 2)).

    When I've tested it's been running fine but I think it doesn't take much to slow it down.

    They claim the following.
    • Sending an email is taking up to a min to send.
    • When opening an email it takes 10 seconds to open.
    • When creating a new email it takes up to a min sometimes before you can start your email.
    Is there a way to optimise horde and make it run faster?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Can you have them create an email account for you to login into like a normal user on their account and test it yourself to verify its the server and not an issue on the users end? I think I might start there, cPanel is optimized pretty darn good right now. I'd try and verify the claims before worrying about it too much yet.

    My 2.
     
  3. Legin76

    Legin76 Well-Known Member

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    Hi.. I've logged in multiple times to one of their accounts that has lots of mails and not seen any real delay myself. I think it must be spikes. Possibly a small load increase and the resourses get sent elsewhere.. They are power users though and often have a few users logged in at once. They should be using proper mail programs but they prefer to use horde. They have complained a couple of times before about it, so it's more of a case of making sure that I've done everything I can, finding another solution for them.
     
    #3 Legin76, Apr 22, 2015
    Last edited: Apr 22, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Check here to see if you see any signs of those spikes you mention:

    Home »Server Status »Daily Process Log

    You can go back days by clicking the links at top of course.


    I've got many users that use horde, there are plenty more of us on these forums. I'm not hearing or seeing any complaints about horde speed recently that I can recall. Are you using any manually added Horde customizations?

    Guide to Horde Data Behavior - cPanel Documentation
     
  5. Legin76

    Legin76 Well-Known Member

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    Below are the last few days... User 32002 does appear to use more resources than the backups some days.

    Code:
    22/04/15
    horde  0.00 0.00 0.0
    32002  0.12 0.05 0.0
    
    32002  21.0 /usr/local/cpanel/3rdparty/php/54/bin/php-cgi -c /usr/local/cpanel/3rdparty/php/54/etc/horde /usr/local/cpanel/base/horde/services/ajax.php
    32002  18.0 /usr/local/cpanel/3rdparty/php/54/bin/php-cgi -c /usr/local/cpanel/3rdparty/php/54/etc/horde /usr/local/cpanel/base/horde/imp/view.php
    32002  12.5 /usr/local/cpanel/3rdparty/php/54/bin/php-cgi -c /usr/local/cpanel/3rdparty/php/54/etc/horde /usr/local/cpanel/base/horde/services/portal/index.php
    
    21/04/15
    horde  0.00 0.00 0.0
    32002  0.16 0.02 0.0
    32002  30.0 /usr/local/cpanel/3rdparty/php/54/bin/php-cgi -c /usr/local/cpanel/3rdparty/php/54/etc/horde /usr/local/cpanel/base/horde/services/ajax.php
    32002  22.0 /usr/local/cpanel/3rdparty/php/54/bin/php-cgi -c /usr/local/cpanel/3rdparty/php/54/etc/horde /usr/local/cpanel/base/horde/services/ajax.php
    
    20/04/15
    32002  0.01 0.00 0.0
    32002  9.0 /usr/local/cpanel/3rdparty/php/54/bin/php-cgi -c /usr/local/cpanel/3rdparty/php/54/etc/horde /usr/local/cpanel/base/horde/services/ajax.php
    
    
    There are no customisations.
     
    #5 Legin76, Apr 22, 2015
    Last edited: Apr 22, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You may want to disable Horde on their account, and consider advising them to use another webmail application such as Roundcube, or even their own email client on their desktop.

    Thank you.
     
  7. Legin76

    Legin76 Well-Known Member

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    Forcing them to move will not help.. They are a very good customer so I don't want to loose them and they are still refusing to try roundcube.

    Their main argument is that this only happening after moving them from a slower, busier older server with 11.44.1 (build17) on it.

    Is there a way that I can force horde to re-install (without messing up their settings), just in case there is a bad file.
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Forcing a cPanel update should insure all needed files are in place and check out ok.

    Still, you state that you've logged into this very account yourself and noted no issues. If it is spikes, they need to let you know exactly when its slowing down so you can check that time against the logs of the system to look for clues, I think.

    You might also find out more about the number of emails they're sending. What browser are they using, any addons in that browser refreshing Horde too often? Is Horde set to refresh too often? Can you log back into that account and check the Horde settings yourself? Do they have more than one user, logging into the same account, at the same time possibly?

    I'm leaning toward this being a user issue and tracking the exact problem down might be tough. The more questions asked the more you might find out and be closer to resolving it. ;)

    GL!
     
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