Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Host Access Control Question

Discussion in 'General Discussion' started by superhero, Sep 8, 2014.

  1. superhero

    superhero Registered

    Joined:
    May 20, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    This is a major emergency and there must me some way to fix it.

    Somehow I accidentally addedd deny all IP to my host access control, so i can't login into whm, and i can't ssh as root because direct root login is not permitted. I still have one account logged in but it doesn't have root access. I have complete control over the vps in any other sense but I don't know how to fix this.

    - - - Updated - - -

    I cant even create a support ticket because of this :(
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,518
    Likes Received:
    425
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Your Hosting Provider should be able to assist you with this.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. superhero

    superhero Registered

    Joined:
    May 20, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    As it is an unmanaged VPS I doubt they will offer me any help. I need one of two things to happen. Turn permit direct root login back on or remove that deny all from host access control.

    - - - Updated - - -

    The server rebooted while I was adding roots ssh keys. God, why?
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,518
    Likes Received:
    425
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    If you've lost access to your server, and it sounds like you have, your Hosting Provider can assist you with this. For example:
    /https://www.centos.org/docs/5/html/Installation_Guide-en-US/s1-rescuemode-booting-single.html
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. superhero

    superhero Registered

    Joined:
    May 20, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thank you infopro, not sure that will help me though. I will suggest it to them, and I appreciate your input. The server boots fine, and I can access it (for now until my ip changes) via ssh as a user. The problem is the user does not have su privs. I can reboot the server via the interface on the hosting company, but there are no boot options. Just reboot.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,518
    Likes Received:
    425
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You shouldn't have to explain that link to them, they should already know the procedure. That's how you're going to get back in. But you need their help, no question about it.

    GL!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. superhero

    superhero Registered

    Joined:
    May 20, 2014
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    There is a god. I thank you all for listening to my problem. I didn't expect them to help me, but they did. They reverted the change to host access control. Wow. Most of my clients would be logging into their apps and checking their email in about 30 minutes. Wow. I was about to change my name and flee the country.

    Phew.

    - - - Updated - - -

    Thank you Infopro!!!!!
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,518
    Likes Received:
    425
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Always happy to help where I can. :)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice