- Jan 2, 2014
- cPanel Access Level
- Website Owner
I asked my hosting provider if it was possible to easily upgrade the server PHP version so I could run a new blogging platform that I found on the web. The original version was V5.2.x.x and the minimum for the platform I was looking at installing needed min 5.3. The hosting provider said it wouldn't be a problem and it was a straightforward install and it would be done over the holidays. Fast track to today and I find both my company's current website which is a static html page with php "require" calls for the navbar and a new Magento online store which I was working on in the background have both stopped working. The php require calls no longer bring up my navigation bar and when trying to access the magento site I get a 500 Internal server error. If I go into the cPanel and change the index.php permissions for the magento store from 666 to 664 the site comes back, but certain parts still don't work e.g: The thumbnails for the products listed which are called through scripts dont show up. My hosting provider is being very slow in responding to this big problem and I'm not sure what to do now?
Any ideas? Thanks for your time. Happy New Year!The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, webmaster @ domain.com and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.