jeffschips

Well-Known Member
Jun 5, 2016
271
36
78
new york
cPanel Access Level
Root Administrator
My server email alerts which originate from [email protected] always go to spam. My DNS is setup as:

hostname.domain.com
domain.com

Yet emails from [email protected] always end up in spam on the external email service that are receiving them.

What is the preferred method for setting this up so alerts (originating from ConfigServer and identified as originating from hostname.domain.com) do no go to spam?

Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,883
2,256
463
Hello,

Are your root notifications configured for delivery to an external email account (e.g. Gmail, Hotmail)? If so, you may need to update the contact address to an email account on the local cPanel server, and then setup a filter or forwarder to forward the notification emails to that external address. I encourage you to vote for the following feature request if you'd like to see an option to configure SMTP authentication for the root notifications:

Send cPanel Notifications via Authenticated SMTP Connection

Thank you.
 

jeffschips

Well-Known Member
Jun 5, 2016
271
36
78
new york
cPanel Access Level
Root Administrator
Hi cPanelMichael - I voted for your suggestion.

I solved the problem by inputing, in ConfigServer csf.conf "from field for messages" the email address of a local account, and now all is fine. But I do support your recommendation to allow authenticated smtp connection via cpanel.

Thank you.
 
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jeffschips

Well-Known Member
Jun 5, 2016
271
36
78
new york
cPanel Access Level
Root Administrator
I see that I tried voting but when attempting to vote it asks me for my login credentials, and I'm already logged in. Nevertheless, I input my current credentials and it won't log me in.

How about a suggestion that allows people to vote on issues without having to login twice or then register to vote for something?
 
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