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Hostname and mail problem

Discussion in 'E-mail Discussion' started by gmyb16, Sep 16, 2014.

  1. gmyb16

    gmyb16 Registered

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    hello, I have a problem

    recently change my hostname and from that I'm having problems with my email.

    If i access through cpanel accepts my username and password but then when directed to a mail handler (example: roundcube) says that the user is incorrect.

    The only way to fix it, is to add in /etc/userdomains

    my domain as follows:

    domain: userdomain

    It works OK, but only for a few hours, then domain disappears again.


    Someone can help me?

    Thank you
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you confirm that your new hostname is not added to any accounts on the server as a primary domain name or parked/addon domain name?

    Thank you.
     
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  3. gmyb16

    gmyb16 Registered

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    Hi, hostname is added on the server as a primary domain name.


    Thanks
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    This is the problem. Your hostname must stand on it's own with no association to an account as a domain name. You can update your hostname to something like "server123.domain.com" to resolve the issue.

    Thank you.
     
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