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Hostname changed and cannot read license file

Discussion in 'General Discussion' started by YanoLoL, Sep 17, 2018.

  1. YanoLoL

    YanoLoL Member

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    I changed my hostname and now fail in my license

    Cannot Read License File
    To access the interface, you must install the license and ensure that the license is active.

    The cPanel license server said that a license could not be issued for your server (66). For more information visit: Legal Notices - cPanel Inc. The exact message was: Already Used cPanel/WHM Trial License for this IP. (0.0.0.0)​

    I try run this script
    /usr/local/cpanel/cpkeyclt

    But return this
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server said that a license could not be issued for your server (66).
    For more information visit: Legal Notices - cPanel Inc.

    The exact message was: Already Used cPanel/WHM Trial License for this IP. (0.0.0.0)​

    My license is valid


    upload_2018-9-17_21-4-53.png
     
  2. YanoLoL

    YanoLoL Member

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    So... i see i need confirm my ID and credit card...
     
  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @YanoLoL

    Yea I was going to note it looks like the license you're using has expired. You'll need to resolve this with our customer service department directly you can reach them at cs@cpanel.net
     
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