Hostname in cPanel on godaddy

mophilly

Registered
Jul 14, 2017
2
0
1
San Diego, California
cPanel Access Level
Root Administrator
This is our first attempt at using cPanel. Just asking the right question seems to be the question at the moment. I think we are not understanding the relationship of the email account domain entry and the DNS zone records we have set up at GoDaddy. I plan to ask GoDaddy but I suspect their first suggestion will be to RTFM for cPanel.

We set up GoDaddy hosting and a "workspace email" account some months ago. Web site and email worked fine using the tld, for this note "mydomain.com". The email account name is "[email protected]".

Recently, we changed to a VPS with cPanel and ran into a problem with email services.

We set up cPanel user account for our web admin, "ouradmin". The default mail server was a GoDaddy name, sXXX-YYY-ZZZ.secureserver.net. Email send to "[email protected]" would be bounced on an unknown domain error.

We read and tried a couple of things, including adding google resolvers to the config. What seemed to work was creating new sub-domain, e.g. a new CNAME, "sub.mydomain.com", in the zone record pointing to the A record and entered "sub.mydomain.com" into the cPanel config. At first, that seemed to set things right as email began to come through in the normal fashion.

Now I see two problems that may be just "other side" of the prior one. First, we get a bounce error on the "workspace" email account. An email is sent to "[email protected]" and "manager" is not defined in the cPanel accounts config. Second, we are getting "no configured DNS resolvers" errors on "sub.mydomain.com".

I would be most grateful for links to explanations and/or suggestions to set this right.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

Could you let us know the full steps you are taking to reproduce the error message?

Thank you.
 

AndrewEDWalker

Registered
Jul 18, 2017
1
0
1
Austin, TX
cPanel Access Level
Root Administrator
Michael--



The problem has changed in terms of the bounce we receive. It is now:



Remote Server returned '< #5.0.0>'



This comes only from automated Wordpress emails sent to [email protected].

The manager can still receive regular (non-Wordpress automated) emails at this address.



My first thought is to create a user for manager in cPanel. My concern is that [email protected] is separately hosted, and I don't want to create a conflict with that.



Any help would be appreciated.
 

mophilly

Registered
Jul 14, 2017
2
0
1
San Diego, California
cPanel Access Level
Root Administrator
Further on this issue. We changed the domain in the cPanel account email information to email.mydomain.com. Overnight, a new user registered and that spawned an email to the site owner. No bounce message although I did see a "no configured DNS resolvers" warning from cPanel.

I would like to think we are closing in on a resolution.