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Hostname in cPanel on godaddy

Discussion in 'Bind / DNS / Nameserver Issues' started by mophilly, Jul 17, 2017.

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  1. mophilly

    mophilly Registered

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    This is our first attempt at using cPanel. Just asking the right question seems to be the question at the moment. I think we are not understanding the relationship of the email account domain entry and the DNS zone records we have set up at GoDaddy. I plan to ask GoDaddy but I suspect their first suggestion will be to RTFM for cPanel.

    We set up GoDaddy hosting and a "workspace email" account some months ago. Web site and email worked fine using the tld, for this note "mydomain.com". The email account name is "manager@mydomain.com".

    Recently, we changed to a VPS with cPanel and ran into a problem with email services.

    We set up cPanel user account for our web admin, "ouradmin". The default mail server was a GoDaddy name, sXXX-YYY-ZZZ.secureserver.net. Email send to "ouradmin@sXXX-YYY-ZZZ.secureserver.net" would be bounced on an unknown domain error.

    We read and tried a couple of things, including adding google resolvers to the config. What seemed to work was creating new sub-domain, e.g. a new CNAME, "sub.mydomain.com", in the zone record pointing to the A record and entered "sub.mydomain.com" into the cPanel config. At first, that seemed to set things right as email began to come through in the normal fashion.

    Now I see two problems that may be just "other side" of the prior one. First, we get a bounce error on the "workspace" email account. An email is sent to "manager@sub.mydomain.com" and "manager" is not defined in the cPanel accounts config. Second, we are getting "no configured DNS resolvers" errors on "sub.mydomain.com".

    I would be most grateful for links to explanations and/or suggestions to set this right.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the full steps you are taking to reproduce the error message?

    Thank you.
     
  3. AndrewEDWalker

    AndrewEDWalker Registered

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    Michael--



    The problem has changed in terms of the bounce we receive. It is now:



    Remote Server returned '< #5.0.0>'



    This comes only from automated Wordpress emails sent to manager@mydomain.com.

    The manager can still receive regular (non-Wordpress automated) emails at this address.



    My first thought is to create a user for manager in cPanel. My concern is that manager@mydomain.com is separately hosted, and I don't want to create a conflict with that.



    Any help would be appreciated.
     
  4. mophilly

    mophilly Registered

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    Further on this issue. We changed the domain in the cPanel account email information to email.mydomain.com. Overnight, a new user registered and that spawned an email to the site owner. No bounce message although I did see a "no configured DNS resolvers" warning from cPanel.

    I would like to think we are closing in on a resolution.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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