This is our first attempt at using cPanel. Just asking the right question seems to be the question at the moment. I think we are not understanding the relationship of the email account domain entry and the DNS zone records we have set up at GoDaddy. I plan to ask GoDaddy but I suspect their first suggestion will be to RTFM for cPanel.
We set up GoDaddy hosting and a "workspace email" account some months ago. Web site and email worked fine using the tld, for this note "mydomain.com". The email account name is "[email protected]".
Recently, we changed to a VPS with cPanel and ran into a problem with email services.
We set up cPanel user account for our web admin, "ouradmin". The default mail server was a GoDaddy name, sXXX-YYY-ZZZ.secureserver.net. Email send to "[email protected]" would be bounced on an unknown domain error.
We read and tried a couple of things, including adding google resolvers to the config. What seemed to work was creating new sub-domain, e.g. a new CNAME, "sub.mydomain.com", in the zone record pointing to the A record and entered "sub.mydomain.com" into the cPanel config. At first, that seemed to set things right as email began to come through in the normal fashion.
Now I see two problems that may be just "other side" of the prior one. First, we get a bounce error on the "workspace" email account. An email is sent to "[email protected]" and "manager" is not defined in the cPanel accounts config. Second, we are getting "no configured DNS resolvers" errors on "sub.mydomain.com".
I would be most grateful for links to explanations and/or suggestions to set this right.
We set up GoDaddy hosting and a "workspace email" account some months ago. Web site and email worked fine using the tld, for this note "mydomain.com". The email account name is "[email protected]".
Recently, we changed to a VPS with cPanel and ran into a problem with email services.
We set up cPanel user account for our web admin, "ouradmin". The default mail server was a GoDaddy name, sXXX-YYY-ZZZ.secureserver.net. Email send to "[email protected]" would be bounced on an unknown domain error.
We read and tried a couple of things, including adding google resolvers to the config. What seemed to work was creating new sub-domain, e.g. a new CNAME, "sub.mydomain.com", in the zone record pointing to the A record and entered "sub.mydomain.com" into the cPanel config. At first, that seemed to set things right as email began to come through in the normal fashion.
Now I see two problems that may be just "other side" of the prior one. First, we get a bounce error on the "workspace" email account. An email is sent to "[email protected]" and "manager" is not defined in the cPanel accounts config. Second, we are getting "no configured DNS resolvers" errors on "sub.mydomain.com".
I would be most grateful for links to explanations and/or suggestions to set this right.
