Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Hostname issues

Discussion in 'General Discussion' started by wbcbu, Jan 9, 2013.

  1. wbcbu

    wbcbu Registered

    Joined:
    Jan 9, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello there! I'm new and wanted to see if anyone could give me a hand. I'm a web developer tasked with doing some basic dedicated server management for a client (they employ a network team that have no experience with LAMP). The dedicated server kept sending me DNS errors related to the lack of a FQDN hostname (which was an arbitrary automatically assigned hostname from the provider).

    The main domain for the client has DNS centrally hosted outside of the provider, and I had the network team create me an A record of xyz.clientdomain.com to point to the IP address of the server. However, when I changed the hostname to xyz.clientdomain.com and added the A record entry within WHM, I attempted to access one of the domains on the server and it pointed to a cPanel/WHM 404 page. If I switched the hostname back to the one that was initially provided, the domains work again.

    Bottom line: what am I doing wrong? Do I need to contact the hosting provider for assistance? Thanks in advance!

    Server Specs:
    Intel Xeon E3-1220L 2.2GHz
    8GB RAM
    500GB HDD
    RHEL 6.3 x86_64 standard
    cPanel/WHM 11.34.1 (build 6)
     
    #1 wbcbu, Jan 9, 2013
  2. CraftyPanda

    CraftyPanda Well-Known Member

    Joined:
    Nov 15, 2012
    Messages:
    84
    Likes Received:
    1
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    Hi,

    Try setting up a new account on your server with the domain your are using as the host name. The server will then have a local DNS look up.

    Andy
     
    #2 CraftyPanda, Jan 9, 2013
  3. wbcbu

    wbcbu Registered

    Joined:
    Jan 9, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thanks for the suggestion Andy. However, I attempted to create an account of xyz.clientdomain.com from within WHM, and it gave me this error:

    Is it safe to do this?
     
    #3 wbcbu, Jan 9, 2013
  4. quietFinn

    quietFinn Well-Known Member

    Joined:
    Feb 4, 2006
    Messages:
    998
    Likes Received:
    11
    Trophy Points:
    168
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    If the DNS zone of clientdomain.com is not hosted in your server, then you should delete the DNS zone for xyz.clientdomain.com in your WHM.
    Do NOT try to add an A record for the hostname xyz.clientdomain.com in your WHM, it already exists.

    Do this in SSH command prompt:
    Code:
    /scripts/ipcheck --verbose
    it will tell if there are any IP-related problems.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 quietFinn, Jan 9, 2013
  5. CraftyPanda

    CraftyPanda Well-Known Member

    Joined:
    Nov 15, 2012
    Messages:
    84
    Likes Received:
    1
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    I thought you had to have the domain you want to use as your host name on your local server as an account? Am i wrong about this?
     
    #5 CraftyPanda, Jan 9, 2013
  6. quietFinn

    quietFinn Well-Known Member

    Joined:
    Feb 4, 2006
    Messages:
    998
    Likes Received:
    11
    Trophy Points:
    168
    Location:
    Finland
    cPanel Access Level:
    Root Administrator
    Yes you are wrong.
    You have a domain, let's say somedomain.com, and you can have many hostnames, like server1.somedomain.com, server2.somedomain.com, etc., but the DNS zone for the domain somedomain.com is hosted wherever you want. You just make sure that you have A records for all the hostnames in the DNS zone of somedomain.com.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 quietFinn, Jan 9, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Hostname issues
  1. gosko

    New Thread Hostname not updating properly?

    gosko, Oct 19, 2018 at 3:34 AM, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    30
    gosko
    Oct 19, 2018 at 3:50 AM
  2. rfc001

    WHM email notifications sent to root@hostname

    rfc001, Oct 1, 2018, in forum: E-mail Discussion
    Replies:
    2
    Views:
    119
    cPanelLauren
    Oct 5, 2018
  3. ottdev

    Regenerate hostname SSL after IP change?

    ottdev, Sep 20, 2018, in forum: Security
    Replies:
    3
    Views:
    135
    cPanelMichael
    Sep 25, 2018
  4. durangod

    Server page shows at hostname url

    durangod, Sep 18, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    58
    cPanelLauren
    Sep 18, 2018
  5. YanoLoL

    Hostname changed and cannot read license file

    YanoLoL, Sep 17, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    105
    cPanelLauren
    Sep 18, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice