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Hostname not matching domain

Discussion in 'E-mail Discussions' started by lananh, Dec 15, 2016.

  1. lananh

    lananh Registered

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    hello
    i bought cpanel licenses via ovh.com because i got VPS with them.
    when i install cpanel on my vps . the hostname added is : vps12345.ovh.com
    however, in ovh.com i did change my Reverse DNS to be our domain ( mx.mydomain.com)

    Now i can not send email because : PTR entry point to : mx.mydomain.com and my hostname is : vps123456.ovh.com ( which not maching)

    i did try to change my hostname in WHM to become : mx.mydomain.com but cpanel lock me out and i can only use with vps123456.ovh.com in hostname ( for cpanel verification licenses)

    - i did try to change Reverse DNS from mx.mydomain.com back to vps123456.ovh.com but it impossible . i try contact OHV and they advice us change to vps123456.ovh.com. [with dot]
    if i change to that it seem still not maching with our hostname [without dot]


    Any one can advice me please
    what should i do not for matching
    or can i change anything in "Exim Configuration Manager" which help me can send out email

    thank you very much
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    You need to properly setup the server before you'll be able to send email. You don't have any accounts setup yet do you?

    Your license is based on the IP address. You should be able to update your hostname and add an A entry for it, via WebHost Manager.
    Change Hostname - Documentation - cPanel Documentation

    Once the server is setup properly including setting your hostname, and you've secured things, you should be able to create your Package(s) and add an account.
    Add a Package - Documentation - cPanel Documentation
    Create a New Account - Documentation - cPanel Documentation

    You should ask your Hosting Provider to set your rDNS for you.
     
  3. lananh

    lananh Registered

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    hi
    i did change hostname which matching with PTR record now
    but i can not send out email now
    only can receive
    i already try reset EXIM back all to default but it seem everything same
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    How are you sending email, via Webmail or from your email client on your computer?
     
  5. lananh

    lananh Registered

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    i sent via webmail form
    and i found in report all time:
    SMTP error from remote mail server after RCPT
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    You sent an email and it bounced back to you, whats the full error?
     
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