Hostname of Server Not Accessible?

[Angel Castro]

Hi.
Last week I couldn't access to server.mydomain.com.mx, at do ping return me "name or service not known",
not even in the browser can access to cpanel only i can with the ip.
Neither can't connect through the database, I am connect with the ip.
I think it's something about the subdomain "server", I don't know.

Thanks in advance.

 

[cPanelLauren]

Hi @Angel Castro

Can you confirm that you've pointed the domain to your cPanel server and that there's an A record associated with it? The documentation here should be helpful:
Change Hostname - Version 68 Documentation - cPanel Documentation
Add an A Entry for Your Hostname - Version 68 Documentation - cPanel Documentation
Thanks!

 

[Angel Castro]

The domain is pointing the IP of my server.

 

[cPanelLauren]

Hi @Angel Castro


And can you confirm that there is an A record for the hostname? If you go to https://server.yourdomain.tld:2087 can you tell me what happens? The more detail here the better we'll be able to help you.

Thanks!

 

[Angel Castro]

In the A record has IP, and I can't access to url.

 

[cPanelLauren]

Hi @Angel Castro


The following may be helpful for you to read over in order to provide us with enough information to help you: Guide To Opening An Effective Forums Thread

Can you tell me specifically what error you receive when trying to access? Are you using any CDN software like CloudFlare on the domain?

Thanks!

 

[Angel Castro]

I don't using some CDN and the browser return back Server Not Found.
Checking the NS Record Report the ns2.mydomain in the field Resolved IP have No IP. The ns1.mydomain does have IP.

 

[cPanelLauren]

Hi @Angel Castro

Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!

 

[Angel Castro]

Prepare server for Support affect the operation?

 

[cPanelLauren]

Hi @Angel Castro

I don't understand that last response can you please clarify?

Thanks!

 

[Angel Castro]

Hi @Angel Castro

I don't understand that last response can you please clarify?

Thanks!

When I'm doing the submit of Ticket, In the cPanel Customer Portal, it show Prepare Server for Support. If I prepare the server for support, that affect the operation of working, I can do still working, any domain of my server still working correctly?
I hope you understand me.

 

[cPanelLauren]

Hi @Angel Castro

Thank you, I understand now, you can still work on the server, the only point which I would suggest you do not perform any changes on the server is when the analyst is logged into the server investigating the issue you are experiencing.

Thanks!