Hostname of Server Not Accessible?

Angel Castro

Active Member
Jul 16, 2018
40
4
8
Aguascalientes, México
cPanel Access Level
Root Administrator
Hi.
Last week I couldn't access to server.mydomain.com.mx, at do ping return me "name or service not known",
not even in the browser can access to cpanel only i can with the ip.
Neither can't connect through the database, I am connect with the ip.
I think it's something about the subdomain "server", I don't know.

Thanks in advance.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
Hi @Angel Castro


The following may be helpful for you to read over in order to provide us with enough information to help you: Guide To Opening An Effective Forums Thread

Can you tell me specifically what error you receive when trying to access? Are you using any CDN software like CloudFlare on the domain?

Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
Hi @Angel Castro

Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!
 

Angel Castro

Active Member
Jul 16, 2018
40
4
8
Aguascalientes, México
cPanel Access Level
Root Administrator
Hi @Angel Castro

I don't understand that last response can you please clarify?

Thanks!
When I'm doing the submit of Ticket, In the cPanel Customer Portal, it show Prepare Server for Support. If I prepare the server for support, that affect the operation of working, I can do still working, any domain of my server still working correctly?
I hope you understand me.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
Hi @Angel Castro

Thank you, I understand now, you can still work on the server, the only point which I would suggest you do not perform any changes on the server is when the analyst is logged into the server investigating the issue you are experiencing.

Thanks!