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HOSTNAME refused search

Discussion in 'General Discussion' started by Italo Duarte, Aug 15, 2018.

  1. Italo Duarte

    Italo Duarte Member

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    Hello,
    Recently I went to register a domain next to registry.br and when making the request the system informed to me that the search for the DNS informed in the registry was refused.

    It is as if I had not registered the domain inside my server and the domain did not exist. I already checked the syntax and nothing is incorrect.

    Because registry.br does not recognize that the specified DNS does not have authority for the requested domain, it does not proceed with the request.

    I've always used the same DNS for my domains and never had any problems. 2 months ago I made the purchase of another domain pointing to the same DNS (hostnames) and everything went well ..

    But now you are presenting this error and the domain registration staff informs you that the problem is with my DNS ...

    Does anyone know anything about this problem ??
     

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    #1 Italo Duarte, Aug 15, 2018
  2. dalem

    dalem Well-Known Member PartnerNOC

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    Not really a cpanel issue
    But I have seen a few registrars out there that will reject without the DNS
    if your sure the DNS on your server is correct for the domain

    make sure the NS's A record is resolving correctly for the name servers
    they might be rejecting it for that as well
     
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    #2 dalem, Aug 15, 2018
  3. Italo Duarte

    Italo Duarte Member

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    I did not understand what you mean

    I use this DNS (ns1.bitsnet.net and ns2.bitsnet.net) for dozens of sites and have always used it to register domains. Why are you giving up now?

    That is the question.
     
    #3 Italo Duarte, Aug 15, 2018
  4. dalem

    dalem Well-Known Member PartnerNOC

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    I said make sure that both name servers have A record and are resolving
    I just checked them they are

    the registrar is going to resolve this issue for you
     
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    #4 dalem, Aug 15, 2018
  5. Italo Duarte

    Italo Duarte Member

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    Registration.br informs that I have to register the domain inside my server to recognize that I have authority over the domain that I am purchasing .. But I have already registered and are not recognizing.

    Would not it be a problem creating the account within WHM?
     
    #5 Italo Duarte, Aug 15, 2018
  6. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @Italo Duarte

    I would also suggest adding the domain to the server (even though it's not registered) so that an A record is created with those NS records as the domain's nameservers.

    Thanks!
     
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    #6 cPanelLauren, Aug 15, 2018
  7. dalem

    dalem Well-Known Member PartnerNOC

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    #7 dalem, Aug 15, 2018
  8. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    @dalem


    Actually, it just sounds like they have valid nameservers. If the zone file for the domain they want to register was properly added I would be able to query the following successfully:

    Code:
    dig @ns1.nameserver.com domain.com.br
    Whether or not the domain is registered I should get the zone information for the domain as is present on the server. Similar to the following where updatedtest.com is not a valid domain that points to my IP address:

    Code:
    $ dig a @ns1.mynameserver.com updatedtest.com +short
104.145.XXX.XX
     
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    #8 cPanelLauren, Aug 15, 2018
  9. Italo Duarte

    Italo Duarte Member

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    Hello @CpanelLaurem

    The account was created before requesting the registration of the domain to have no pending. but the system is not recognizing that my server has authority for the domain ..

    It is as if there is no registered domain inside my server.

    Very strange.
     
    #9 Italo Duarte, Aug 15, 2018
  10. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Italo Duarte


    Can you confirm that a DNS zone file for it exists which includes an A record and NS records for the nameservers you're using? Are the nameservers local or are they clustered?

    Thanks!
     
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    #10 cPanelLauren, Aug 15, 2018
  11. Italo Duarte

    Italo Duarte Member

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    I do not know much about it ..

    But it's this way:

    domainremoved.com.br 14400 IN MX Priority: 0 Destination: domainremoved.com.br

    All my domains are with the zone that way.
     
    #11 Italo Duarte, Aug 15, 2018
    Last edited by a moderator: Aug 15, 2018
  12. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @Italo Duarte


    All this is, is the MX record though, is there anything else in the zone file?


    Thanks!
     
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    #12 cPanelLauren, Aug 15, 2018
  13. Italo Duarte

    Italo Duarte Member

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    This information is contained within the customer's Cpanel.

    When access through WHM> edit DNS zones> and select the domain shows more things:

    Follow print:
     

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    #13 Italo Duarte, Aug 15, 2018
  14. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @Italo Duarte

    That's perfect thanks for the screenshot! For the nameservers are they local (meaning do they resolve to an IP address on that server) or do you have a DNS cluster set up?

    Thanks!
     
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    #14 cPanelLauren, Aug 15, 2018
  15. Italo Duarte

    Italo Duarte Member

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    I have no cluster. Resolves to the IP address of the server
     
    #15 Italo Duarte, Aug 15, 2018
  16. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Italo Duarte

    Ok. I have confirmed that port 53 is open on the server for both TCP/UDP and other domain queries are successful. Are you able to access the server via SSH? I'd like to see if the domain is able to be queried locally once the DNS configuration has been rebuilt, this can be done by running the following:
    Code:
    /scripts/rebuilddnsconfig
    can you also run the following:
    Code:
    stat /var/named/domain.com.br



    Thanks!
     
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    #16 cPanelLauren, Aug 15, 2018
  17. Italo Duarte

    Italo Duarte Member

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    Can this procedure give some problems on the sites that are working?
     
    #17 Italo Duarte, Aug 15, 2018
  18. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    The only item that could potentially cause any issues is:

    Code:
    /scripts/rebuilddnsconfig
    But typically it will not cause any interruptions
     
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    #18 cPanelLauren, Aug 15, 2018
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