Nov 20, 2013
cPanel Access Level
Root Administrator
I bought a cpanel license from for my VPS , but after I bought they told me that I must buy a vps from them to use this license. I was not given such information on the website interface when purchasing the license. When I asked them for a refund, they responded as follows.

me: so, cpanel does not refund, not you, right?
hostwinds customer service : Yes they won't refund any license fees to Hostwinds, once they are paid.

As far as I know, the cpanel license can be revoked and you refund money. Do I know wrong?


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! Sorry to hear about this issue with the license. While we do issue licenses to partners we don't control how they offer them to clients, so it's up to them to decide if they want to require hosting with their license. If the license was purchased from that partner directly you would need to work with them to acquire a refund if that is what you wanted to do. The partner can also contact us any time for more details, but we can't manage licenses on our side that a partner issued.