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Hotmail Accepts but Doesn't Deliver

Discussion in 'E-mail Discussions' started by magency, Jan 11, 2014.

  1. magency

    magency Member

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    I have read many posts about Hotmail not accepting emails. I have setup the SPF and the only way to get an email from any of my domains is for that Hotmail user to go and whitelist the email. Are there any procedures for setting up the server to stop this requirement?

    I am on a VPS

    Thanks
     
  2. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    Sounds more like a Hotmail problem then a cPanel/WHM issue. If Hotmail accepts the email message from your VPS, then technically it is out of your hands.
     
  3. ThinIce

    ThinIce Well-Known Member

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    Is the message being actually blackholed or placed into the junk folder?

    Do you use SNDS and do you have the JMR setup?
     
  4. magency

    magency Member

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    I actually talked to Microsoft and it is IP reputation -- new ip, Now all items are going to hotmail but straight to Junk folder. Same happens with GMail so need to reduce that. Any suggestions would be great.
     
  5. cPanelPeter

    cPanelPeter Technical Analyst III
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    I would check dkim, spf and dmarc records in the full email headers (in the junk folder)...

    They may provide an answer...
     
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