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Hotmail not accepting my server emails

Discussion in 'E-mail Discussion' started by hbhb, Jun 18, 2009.

  1. hbhb

    hbhb Well-Known Member

    Dec 1, 2006
    Likes Received:
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    I have 2 cPanel servers with normal decent setups, and until today, HOTMAIL/LIVE is not accepting my e-mails.

    There is no problem with GMAIL & YAHOO, btw.

    When I mentioned not accepting my e-mails means it will always appear inside the Junk box instead of Inbox (for every domains in both servers)

    I've tried to contact Microsoft support many times but they keep repeating the same thing. I've tried everything including make sure that my IP reputation is clean, and having domain keys.

    I need some advise from you guys out there that has this issue before and start from sketch, what do I need to do to identify what Microsoft servers actually want from me?

    Here's their 'robotic' respond.

    1) Make sure that you have SPF/SIDF records in place. You
    can go to Sender ID Home Page
    for more information on this.

    2) Clean up your lists. Remove those who do not want to
    receive the emails. Make the unsubscribe process more visible. Hotmail
    also has a sender complaint feedback loop program called the Junk Email
    Reporting Program (JMRP). Enrollment in this free program will benefit
    you as a sender as it will keep your email lists updated and populated
    with interested Windows Live Hotmail Customers. This program will help
    you to remove those Windows Live Hotmail Customers who do not want to
    receive emails from your company. If you are interested in joining this
    program, please visit

    3) Ensure that there is not anything technically wrong with
    your MTA. Are your DNS records updated, are you transmitting data upon
    making the SMTP connection, and is the problem isolated to any specific
    machines? Do your SMTP logs show any failures?

    4) Segment your mailing infrastructure by IP. Marketing
    email, transactional corporate email, "forward to a friend" email and
    signup emails should be sent from different IP's. This will help to
    identify what types of messages are being flagged by Hotmail customers.
    5) Strengthen the sign up process. Confirm that you are
    using a double-opt-in sign up process. This will not help in removing
    existing Hotmail customers from your email lists, but it will confirm
    the authenticity of those who sign-up for your email campaigns and

    6) If you have any feedback loops setup with other ISPs,
    you should look for trends to try to determine possible causes - a new
    data source? New advertisement? Maybe folks signing up do not recognize
    the mail?

    7) Clearly mark your emails so that Hotmail customers are
    able to identify quickly and easily that they requested emails from your

    8) Do some analysis on the data regarding complaints - look
    at Hotmail customers who have never clicked, opened, responded or
    bounced in any way. These poor performers could contain many bad

    9) Evaluate the frequency of your mailings. Are you making
    your mailings less relevant and welcome by sending too many emails?

    10) Enroll in the Sender Score program. This is the only white
    list that Hotmail uses. It is owned and operated by Return Path. You can
    find information about this program at
    Email Delivery Optimization: Email Deliverability Manager from Return Path .

    11) Please visit SenderBase® The IronPort Security Network
    to verify that your IP is not being listed
    on any third party block lists.

    12) We also recommend that you take advantage of the following
    email delivery consulting companies who participate in the Messaging
    Anti-Abuse Working Group (Home - Messaging Anti-Abuse Working Group
    ), and the Authentication and Online Trust
    Alliance (
  2. PlatinumServerM

    PlatinumServerM Well-Known Member

    Jul 10, 2005
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    New Jersey, USA
    cPanel Access Level:
    Root Administrator
    First you have to check all of your settings, rdns, hostname resolution, spf, domainkeys, etc, etc. Once you are sure it is all correct, then you can contact them and confirm that everything is setup properly. They usually delist you once it is all correct.

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