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How and where to Configure Support Submit System for my Clients

Discussion in 'General Discussion' started by ttt, Jun 18, 2005.

  1. ttt

    ttt Member

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    Hi,
    I dont know how to configure SUPPORT TICKET SUBMIT SYSTEM in the cPanel of my clients.Someone please guide me.
     
    #1 ttt, Jun 18, 2005
    Last edited: Jun 18, 2005
  2. webignition

    webignition Well-Known Member

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    This feature can be configured in WHM > Add-ons > Configure Support Request Submission
     
  3. ttt

    ttt Member

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    Thanks for the reply.

    Thanks for the reply.Hope it works.
     
    #3 ttt, Jun 18, 2005
    Last edited: Jun 18, 2005
  4. ttt

    ttt Member

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    I couldnt find it.Please help!

    Hi,
    Thanks for the reply.But i couldnt find the Addon.Please say whether i am looking at the right place.I am looking at

    MAIN>>>cPanel 10.2.0 R82.>>>Add On Modules

    I didnt find any module with that thing.I am using WHM 10.1.0 (which i hope is latest release as i clicked on Update and it updated but the version is same.)

    So please give me a link in this format

    http://domainname.extension:2086/location_of_the_script

    Waiting for your reply.
     
  5. webignition

    webignition Well-Known Member

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    I believe that this particular feature is an element of the cPanel Pro add-on.

    You will need to install the cPanel pro add-on first.
     
  6. webignition

    webignition Well-Known Member

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    Another possibility would be that you are logged into WHM as a reseller and don't have sufficient privileges.
     
  7. ttt

    ttt Member

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    Ok Thanku and i am logged in as ROOT.

    Thanks for the reply and i am logged in as root itself and i will be installing PRO addon.
     
  8. RickG

    RickG Well-Known Member

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    You do not need cPanel Pro. The new Support Ticket application is found under Addon Scripts (not Addon Modules).
     
  9. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    Depends which Support Submit system the OP is referring to, there are 2, one in cPanel Pro and one for users in Addon Scripts.
     
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