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How can I add IMAP folders from a borken cPanel site

Discussion in 'E-mail Discussions' started by webguyz, Aug 2, 2012.

  1. webguyz

    webguyz Member

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    Have a customer who had a cPanel site and was using Dovecot IMap. Their server crashed and the customer was unable to get a cPanel backup, but they did have a ftp backup of all their files. Customer had about 150 Imap folders for one email address and would like to retrieve them. I have created a new cpanel account for the user and duplicated their email address, but I'm at a loss as to how to get Dovecot Imap to recognize the new folders. I copied the folders to where they should be , but IMAP is ignoring them. It seems they need to be re-indexed before the Dovecot server will see them.

    Any suggestions?

    Thanks!
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Has the user actually logged into the account yet via email client or Webmail? Assuming yes but worth asking.
     
  3. NixTree

    NixTree Well-Known Member

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    they may have to subscribe the folders from webmail
     
  4. webguyz

    webguyz Member

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    In webmail the folders I manually copied over do not show up in the folders list, just the default ones that are there when a new account is created. I can add a new folder from withing the webmail, but it never sees the folder I copied over.

    Thanks!
     
  5. webguyz

    webguyz Member

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    You are correct. I had copied them to the wrong folder, but after realizing my mistake and fixing it, I can now see the copied folders in the folder list and I can subscribe to them and see all the customers old data.

    Thanks!!!
     
    #5 webguyz, Aug 2, 2012
    Last edited: Aug 2, 2012
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