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How can I correct the Unread mail count - Squirrelmail, Roundcube

Discussion in 'E-mail Discussion' started by revolver, Mar 13, 2009.

  1. revolver

    revolver Registered

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    Hi there,

    I've got myself in a little jam that all started when a customer failed to set up a filter properly in cPanel. Four emails got sent to a folder that wasn't picked up by Roundcube or Squirrel. I thought I could just shell in and copy the four emails to her inbox new/ folder.

    Squirrelmail and Roundcube both now show four unread emails - BUT they are nowhere to be seen! How can I correct this, ideally by showing the customer her emails, but if necessary I will settle for just removing the erroneous unread mail count!

    Thanks,

    Simon
     
  2. revolver

    revolver Registered

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    I'm guessing nobody has come across this before...
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Feel welcome to let our technical analysts take a look at this for you:

    http://tickets.cPanel.net/submit
     
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