How can I solve disk quota exceed?

Naile

Registered
Jul 17, 2019
1
0
1
Turkey
cPanel Access Level
Website Owner
I got an error about disk quota exceed. But our disk is limitless. I cleaned caches but this problem didn't solved. Also, in home directory, there is a backup file about 30 GB size. When I checked the disk usage, I saw email accounts' size is about 76 GB. I tried to download the backup file but backup file doesn't download. How can I solve this problem?