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How can I upblock an IP at the firewall?

Discussion in 'General Discussion' started by marie4garage, Sep 26, 2007.

  1. marie4garage

    marie4garage Registered

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    A client has used the incorrect password to access his FTP account and as a results his entire IP is now blocked. He cannot see his website or receive email from his office. How do I release his IP so that he can see his site again?
     
  2. mtindor

    mtindor Well-Known Member

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    If you are using APF, try:

    apf -u xxx.xxx.xxx.xxx

    where xxx.xxx.xxx.xxx is his IP address

    Mike
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If this was triggered by cPanel/WHM's brute force protection, you can fix this by going to WHM -> Security -> Security Center -> cPHulk Brute Force Protection.
     
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