SOLVED How can you disable two form authentication via root command?

[WebHostPro]

I have a customer that set up two form authentication and forgot the details. How do I disable it from the root command line?

 

[cPanelMichael]

Hello,

You can disable two-factor authentication with the following command:

whmapi1 twofactorauth_disable_policy

Thank you.

 

[WebHostPro]

Thanks for the quick reply!

 

[WebHostPro]

Hello,

You can disable two-factor authentication with the following command:

whmapi1 twofactorauth_disable_policy

Thank you.

Oh actually, I ran that and got:

# whmapi1 twofactorauth_disable_policy
---
metadata:
command: twofactorauth_disable_policy
reason: OK
result: 1
version: 1

Yet, it's still there. Is there more I need to do to disable it?

 

[cPanelMichael]

Hello,

Is this for a specific cPanel account? If so, you can use the following UAPI command to disable it for a specific user:

uapi --user=username TwoFactorAuth remove_user_configuration

The function is documented at:

UAPI Functions - TwoFactorAuth::remove_user_configuration - Developer Documentation - cPanel Documentation

Thank you.

 

[WebHostPro]

Hello,

Is this for a specific cPanel account? If so, you can use the following UAPI command to disable it for a specific user:

uapi --user=username TwoFactorAuth remove_user_configuration

The function is documented at:

UAPI Functions - TwoFactorAuth::remove_user_configuration - Developer Documentation - cPanel Documentation

Thank you.

Oh sorry it's for the WHM. It asks for 4 questions to access that where set by the previous webmaster that our customer used. Now the customer can't get in after letting their webmaster go.

 

[cPanelMichael]

Oh sorry it's for the WHM. It asks for 4 questions to access that where set by the previous webmaster that our customer used. Now the customer can't get in after letting their webmaster go.

Hello,

That's actually the Security Questions feature enabled with the Limit Logins to Verified IP Addresses option in "WHM Home » Security Center » Configure Security Policies". We document how to disable this from the command line at:

Configure Security Policies - Version 70 Documentation - cPanel Documentation

Disable security questions via SSH
To disable security questions via the command line, perform the following steps:

1. Use SSH to log in to your server as the root user.
2. Open the /var/cpanel/cpanel.config file in your preferred text editor.
3. Change the value of the SecurityPolicy::SourceIPCheck option to 0.
4. Save and exit the file.
5. Run the /scripts/restartsrv cpanel command to restart cPanel & WHM.

Thank you.

 

[WebHostPro]

That did it! Thanks a million