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How do I disable tokens? I don't see the setting in Tweak Settings anymore.

Discussion in 'General Discussion' started by BianchiDude, May 24, 2013.

  1. BianchiDude

    BianchiDude Well-Known Member
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    How do I disable tokens? I don't see the setting in Tweak Settings anymore.

    WHM 11.38.0 (build 12)
     
    #1 BianchiDude, May 24, 2013
  2. quietFinn

    quietFinn Well-Known Member

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    #2 quietFinn, May 24, 2013
  3. BianchiDude

    BianchiDude Well-Known Member
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    #3 BianchiDude, May 24, 2013
  4. quietFinn

    quietFinn Well-Known Member

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    Does your client happen to use shared mobile connection?
     
    #4 quietFinn, May 24, 2013
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Seems like some sort of user error if you ask me.

    Has he tried to clear his browser cache? Tried another browser to see if its browser related?
     
    #5 Infopro, May 24, 2013
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Security tokens are now required, but this should not log a user out of cPanel/WHM every five minutes. Please open a support ticket for this so we can check to see if it's a user-based issue, or a problem with our software.

    Submit A Ticket

    You can post the ticket number here so we can monitor the support request.

    Thank you.
     
    #6 cPanelMichael, May 27, 2013
  7. cPanelKenneth

    cPanelKenneth cPanel Development
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    This can happen if the following are both true:

    1. The server is configured to use HTTP Basic Authentication ( Enable HTTP Authentication in Tweak Settings)
    2. Browser Bookmarks are used to access the needed functionality in cPanel & WHM
     
    #7 cPanelKenneth, May 28, 2013
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