How do I Stop Outgoing email suspensions

[defaultdave]

Its a tricky one to search for as there is so much info on how to suspend email delivery.

However, I want to exclude a certain account from this rule set,
I have a VPS with full control,
A shared hosting account sends out tickets and the sending email account is often suspended from sending out emails.

Previously, customers might have typed their email addresses in incorrectly and a number of emails were bouncing.
The limit here has been raised and dual email verification on the form is in place.

The number of emails allowed to be sent is also increased on the server for this package specifically.

However, from time to time, email delivery from this email address is suspended and it prevents any tickets from being sent out.

So, how do I prevent this or is it just a case of making sure the limits are maxed out and they don't hit the limits?
Also, I am trying to find out where the Cause of the suspension is recorded.

Please and thanks - if anyone has any info to share on this.

 

[cPRex]

Hey there! I'm not aware of a way to exclude a particular email or domain from this feature, so it would be best to just ensure the limits at maxed out as you mention. This sounds like a good feature request if you'd like to submit one using the link in my signature.

 

[defaultdave]

Thanks for getting back to me. I will give it a go.

 

[defaultdave]

I wonder if someone would be so kind as to specify the most accurate way to set the limits that are being used to restrict SMTP delivery.

It seems editing the package is not as effective as I thought.

What I would love to know is:
A. what is the definitive list of parameters. (MaxDeferred / Max recipients per hour / Max Bounced per hour)
B. How do I establish which rule was maxed and created the suspension
C. How do I set limits that are actually going to be recognised.

I believe there is a file buried in the server itself that can be written to this effect.
Please and thank you

 

[cPRex]

I would expect the options in the Package or WHM >> Tweak Settings to be working well. Does it seem that those limits are not being applied in your case?

 

[defaultdave]

Well, I'm not able to see why the limits keep getting hit.
E.g. the package specifically created for this account has the following

Maximum Hourly Email by Domain Relayed (Unlimited)
Maximum percentage of failed or deferred messages a domain may send per hour (unlimited)

Yet, each 48 -72 hrs I see SMTP for [email protected] is suspended

Not yet able to see why.
Have combed the logs but only find Outgoing mail from "[email protected]" has been suspended.

 

[cPRex]

Can you submit a ticket to our team so we can check this out directly?

 

[defaultdave]

you bet
thanks for getting back;

 

[cPRex]

Once you have it, please post the ticket number here so I can follow along.