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How do you delete duplicate emails

Discussion in 'E-mail Discussion' started by alexb123, Mar 26, 2014.

  1. alexb123

    alexb123 Member

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    We had problems setting up out emails in outlook and this has created 4 or 5 duplicates of the same email within one of our account. We cannot delete the duplicated in outlook as we use 365 and none of the addon programs work for it.

    So we need to delete them from the Cpanel email but we don't have a clue how. Any ideas?

    Thanks

    Alex
     
    #1 alexb123, Mar 26, 2014
  2. rhenderson

    rhenderson Well-Known Member

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    Can't you just login to the cPanel webmail and delete it?
     
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    #2 rhenderson, Mar 26, 2014
  3. LostNerd

    LostNerd Well-Known Member

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    Hit File, Account Settings and delete the email accounts from there. If that fails, you may have to revert Outlook to default which is a major pain as there is no easy way to do it.

    For your information, there is an issue in Microsoft Outlook (365) where you are unable to download your folders, delete emails and basically maintain your inbox via Outlook unless you do the following...

    1. Open Outlook (Obviously ;-) )
    2. Hit "File" and click "Account Settings"
    3. Hit "Change" on the email you're having issues with.
    4. Click "More Settings"
    5. Go to the "Advanced" tab and find "Root folder path"
    6. Type "INBOX" in there.
    7. Save the new configuration and you'll be able to manage your inbox entirely from there. Everything should work normally as if you were on webmail.

    I hope this helps.
     
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    #3 LostNerd, Mar 26, 2014
  4. alexb123

    alexb123 Member

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    Cheers guy I think its sorted :)
     
    #4 alexb123, Mar 27, 2014
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I am happy to see you were able to resolve the issue. Note that the emails are likely not duplicated on the server-side, and instead were only duplicated through multiple POP3 downloads on the client-side.

    Thank you.
     
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    #5 cPanelMichael, Mar 31, 2014
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