How do you delete duplicate emails

alexb123

Member
Mar 29, 2011
6
0
51
We had problems setting up out emails in outlook and this has created 4 or 5 duplicates of the same email within one of our account. We cannot delete the duplicated in outlook as we use 365 and none of the addon programs work for it.

So we need to delete them from the Cpanel email but we don't have a clue how. Any ideas?

Thanks

Alex
 

LostNerd

Well-Known Member
Mar 12, 2014
258
12
18
Hastings, East Sussex, UK
cPanel Access Level
Root Administrator
Twitter
Hit File, Account Settings and delete the email accounts from there. If that fails, you may have to revert Outlook to default which is a major pain as there is no easy way to do it.

For your information, there is an issue in Microsoft Outlook (365) where you are unable to download your folders, delete emails and basically maintain your inbox via Outlook unless you do the following...

1. Open Outlook (Obviously ;-) )
2. Hit "File" and click "Account Settings"
3. Hit "Change" on the email you're having issues with.
4. Click "More Settings"
5. Go to the "Advanced" tab and find "Root folder path"
6. Type "INBOX" in there.
7. Save the new configuration and you'll be able to manage your inbox entirely from there. Everything should work normally as if you were on webmail.

I hope this helps.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

I am happy to see you were able to resolve the issue. Note that the emails are likely not duplicated on the server-side, and instead were only duplicated through multiple POP3 downloads on the client-side.

Thank you.