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How does a restore work?

Discussion in 'Data Protection' started by johnAVL, Nov 12, 2014.

  1. johnAVL

    johnAVL Registered

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    I had a disaster with my website theme (Wordpress) and lost all my customizations. I tried to restore the site using the backups I made with cPanel. I suppose the uploads of the files went okay because after each upload there was a browser screen that said something like "uploads complete" or words to that effect, followed by a long list of files. (I didn't save the screens.) But the site didn't revert back to its previous state.
    Is there more to doing a "restore" than just uploading the files? Watching the tutorial video didn't shed any light on this at all.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Are you using the "Restore a Home Directory Backup" option through cPanel or are you attempting to manually upload the files? Note that for full cPanel-generated backups, you must have your hosting provider complete the restore for you.

    Thank you.
     
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  3. johnAVL

    johnAVL Registered

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    Well, I didn't see anything about that on cPanel. That is what finally happened, after I contacted them, but I only contacted them because it seemed like it wasn't working right.
    Thanks for the info.
     
  4. Serra

    Serra Well-Known Member

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    Wordpress has some really great backup plugins that work better than using cPanel for backups. The allow you to restore files or/and database. These are simple to install for next time.
     
  5. johnAVL

    johnAVL Registered

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    Yes, I have one now.:)Thanks
     
  6. FrancisJan

    FrancisJan Registered

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    Backupbuddy plugin works great to me. Try out of it.
     
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