How does cPanel zip the access-logs symlink?

I am trying to access the current (active) raw access logs in cPanel through SSH. For that, I found out that the access-logs symlink:

Code:

lrwxrwxrwx  1 user user 34 Aug  6 03:00 access-logs -> /usr/local/apache/domlogs/user

needs to be zipped. Zip is installed on the server but I am unable to zip the access-logs symlink. I have so far tried:

Code:

zip -r /home/homeqpig/access-logs-ftw.zip access-logs

which returns:

Code:

zip warning: name not matched: access-logs

I have also tried using the --symlink option of zip but to no avail.

Now I did run a "top -c" whilst having cPanel's file manager zip the access-logs symlink and I saw that it runs the same:

Code:

43097 user 39  19 99.1m 1228  800 R  7.1  0.0   0:00.07 zip -r /home/user/access-logs.zip access-logs

What could be the problem zipping the access-logs via SSH? Is it possible? Am I doing something wrong?

Thank you

 

I do not have root privileges - just a jailshell for the account username. It appears, though, that the symlink is in a chroot jail.

And yes, I have tried full paths all the way long as well as using 7zip, tar and others.

 

I was about to open a ticket in the beginning, however I am required to provide a support access ID which I do not have.