How to add SRV record using cpanel Advanced DNS Editor?

electric

Well-Known Member
Nov 5, 2001
779
8
318
Hello,

We are getting more and more customers who want to add a SRV record into their DNS because they're moving to outlook.com.

Can anyone tell me why it is not possible for the customer to do this themselves using the Advanced DNS Editor? SRV is not available as a record type, and I don't understand why not. This is pretty basic, and with Microsoft really pushing their new outlook.com service, we're going to get a lot more customers switching to it.

Am I missing something? Is ability to add/modify SRV records a feature that we must enable somewhere?

Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

It's currently not possible to add a SRV record via the cPanel UI, however there is an internal case open to implement such a feature. This is discussed on the following thread:

DNS SRV Record

There is currently no ETA on when case 59298 will be implemented.

Thank you.
 

electric

Well-Known Member
Nov 5, 2001
779
8
318
Ok, thanks.

Microsoft is really pushing their "Office365" solution, so having a way for customers to setup their own SRV records is becoming more and more necessary.
 

lbeachmike

Well-Known Member
Dec 27, 2001
306
1
316
Long Beach, NY
cPanel Access Level
Root Administrator
Hello :)

It's currently not possible to add a SRV record via the cPanel UI, however there is an internal case open to implement such a feature. This is discussed on the following thread:

DNS SRV Record

There is currently no ETA on when case 59298 will be implemented.

Thank you.
Any update on this? The thread for case 59298 was started 2.5 years ago. cPanel needs to be able to respond more quickly to the changing needs of end users.

Thanks.
 

electric

Well-Known Member
Nov 5, 2001
779
8
318
<sarcasm>
It's so wonderful that this latest version of cpanel has a nice new html editor. I'm so glad cpanel management felt replacing the existing editor which had only 99% functionality with this new version was a great idea. It's so much more practical than something useless like giving customers basic ability to add/edit SRV records in the DNS.
</sarcasm>

Seriously, this blows my mind that cpanel doesn't think SRV records in the DNS is important to add. The monkeys picking which features to implement need to be rotated with the next batch.
 

Metro2

Well-Known Member
May 24, 2006
473
49
178
USA
cPanel Access Level
Root Administrator
We really need this feature for some important clients. Hope that cPanel are giving this a serious look. A bit worried to see that it's been left to a voting page. :(
 

texo

Well-Known Member
Mar 28, 2007
147
2
168
Please get this done asap! This is a huge waste of time for us.
 

hanisba

Registered
Oct 20, 2014
1
0
1
cPanel Access Level
Reseller Owner
Thanks for the reply @cPanelMichael , I've voted for adding these records in the Advanced DNS Zone.

I'm facing an issue now with one of my clients as they are installing MS Lync on-promise and their service provider is contacting me to add the SRV records from them!!

It's much easier to keep this type pf records in their hands.

Hope to get it ready before 2015.
 

Fusion6

Member
Oct 9, 2012
21
0
1
cPanel Access Level
Reseller Owner
So is there not other way to do this? Like others I am being asked to add srv records and it really is not acceptable that this most basic of features is not available. Cpanel is not free, at least not for me, I pay £240 a year for it and although it does a lot of things well, it is embarrassing to have to tell a customer they can't use Exchange because we cannot set up a simple srv record for them.

Please don't keep telling people to ask for it to be added. We should not need to ask, it should already be there!
 

AussieGuy

Registered
Apr 20, 2015
4
1
53
Brisbane, Australia
cPanel Access Level
Reseller Owner
Yes, as a reseller you can already add these records using the "Edit DNS Zone" option in Web Host Manager.
You seem to be able to edit the DNS zone and add an SRV record, but not all the records that Micro$oft seem to require.

They require: Service, Protocol, Port, Weight, Priority, Name, Target

While in cPanel we have: Domain, Priority, Weight, Port, Hostname

I assume:

Service = ?
Protocol = ?
Port = Port
Weight = Weight
Priority = Priority
Name = Domain
Target = Hostname

No idea where to add Service or Protocol or if they are needed. We'll see...
 

AussieGuy

Registered
Apr 20, 2015
4
1
53
Brisbane, Australia
cPanel Access Level
Reseller Owner
Ok worked it out. When Microsoft requires this:

Service = _sip
Protocol = _tls
Port = 443
Weight = 1
Priority = 100
Name = @
Target = sipdir.online.lync.com

In WHM edit the DNS zone for the domain and enter it as follow:

Domain = _sip._tls.your-domain-name.com.
Hostname = sipdir.online.lync.com.

And the rest is self-explanatory. Hope that helps someone!
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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I'm happy to see you were able to edit the record as required. Thank you for updating us with the outcome.