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How to allow cpanel users to download their own cpanel backups?

Discussion in 'Data Protection' started by electric, Feb 14, 2012.

  1. electric

    electric Well-Known Member

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    Hello,

    I'm sorry if this has already been asked and answered. (I searched the forums but did not find an answer.)

    I would like for our cpanel customers to be able to see and download the daily/weekly/monthly cpanel backups that are created by WHM.

    (I realize customer can create their own backup "on-demand".. this is not what I want.)

    So basically, I would like for customer to be able to login to their cpanel and view a list of their backups that are available, and then click a "download" link for the one(s) they want to download.

    The reason is because we have many customers who "direct link" to the backup page in cpanel and create their own cpanel backups every day. This basically causes duplicate work for the server, since we are already running daily backups.. so there is no reason for the customer to run the exact same backup themselves. The only problem is that they don't have access to the WHM backup system.

    Any suggestions? I thought maybe some kind of symlink, like how the log files are handled? So there would be a symlink to the customer's backups?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are System Backups not displayed for you? You should see options in the Backups section of the users cPanel.
     

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  3. electric

    electric Well-Known Member

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    No, I am not seeing the daily/weekly/monthly backup buttons.

    I only see the "Download or Generate a Full Website Backup" button.

    Where can I enable these missing buttons?
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are System Backups enabled?
     
  5. electric

    electric Well-Known Member

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    Yes. In "WHM->Configure Backup" I have "Backup Status" as enabled.

    (And backups are running successfully on the server with no problem.)
     
  6. ljesh

    ljesh Well-Known Member

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    Same problem here.
    I have the backups running nightly, everything is ok... but when you login as a customer in cpanel, go to backup, you only see generate backup.

    EDIT: I have incremental backups enabled. Could that be the problem?
     
    #6 ljesh, Feb 14, 2012
    Last edited: Feb 14, 2012
  7. electric

    electric Well-Known Member

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    OK, we figured out how to "fix" this. It looks like the "EXPERIMENTAL: Enable use of optimized account backup tool." option in the backup configuration needs to be enabled.

    The "System Backups" buttons in the cpanel are now showing once we enabled that feature.

    :(
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    That shouldn't have anything to do with the buttons in my image above I don't believe.
     
  9. electric

    electric Well-Known Member

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    Perhaps not, but I can confirm the buttons disappear when that feature is disabled, and the buttons do appear when the feature is enabled.

    So... seems like maybe a bug somewhere?
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    No way of knowing from here. If you suspect a bug you might want to report it.

    Do compressed Backups exist?
     
  11. electric

    electric Well-Known Member

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    We have disabled the "Compress Account Backups" feature, and enabled the "Incremental Backup (only backup what has changed.) (**No Compression**, not compatible w/FTP backups)" feature.

    So I don't think compressed backups exist? But yet, the "System Backups" daily/weekly/monthly buttons are in every customer's cpanel. (Which is what we want...)

    The Backup configuration page isn't very well created. The features seem somewhat conflicting. (ie: Even the two features above seem to conflict. If we select incremental backups, does this mean it doesn't matter if the "compress account backups" feature is enable or not?

    :confused:
     
  12. Infopro

    Infopro cPanel Sr. Product Evangelist
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  13. electric

    electric Well-Known Member

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    Yes, I saw that page also before I posted to this forum... but it does not explain which option enables the "System Backups" buttons in the user's cpanel.
     
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