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How to Allow pingdom IP’s in CSF

Discussion in 'Security' started by Nirjonadda, Apr 7, 2015.

  1. Nirjonadda

    Nirjonadda Well-Known Member

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    Please anyone can let me know, How to Allow pingdom IP’s in CSF?
     
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  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Can't explain it any better than this, HTH! :confused:
     

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  3. Nirjonadda

    Nirjonadda Well-Known Member

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    How I can do? Please give me more details.
     
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  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Do you know how to find your way to the ConfigServer Firewall interface on your server from within WebHost Manager? If the answer is yes, scroll down that configuration settings page until you find the area displayed in my image. Select the file highlighted in my image, and click that Edit button, displayed in my image. A file opens, read its contents, edit to taste and click Change. Click Restart LFD. Click Return. Logout of WHM. Go have lunch.

    If the answer is no, you should probably hire someone to assist you with managing your server.

    HTH!
     
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  5. Nirjonadda

    Nirjonadda Well-Known Member

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    Yes, Are you talking that, I need add pingdom IP via /etc/csf/csf.ignore files?
     
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  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Yes. Isn't that what you asked here?

    This might also be helpful:
    support.pingdom.com/Knowledgebase/Article/View/16/0/where-can-i-find-a-list-of-ip-addresses-for-the-pingdom-probe-servers
     
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  7. Nirjonadda

    Nirjonadda Well-Known Member

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    I have added pingdom IP’s in CSF ignore list but does not help. Some time pingdom show me site are down.
     
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  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might want to take that up with Pingdom for assistance then. Have you checked your firewall blocked list to see if any of the IPs are already blocked from prior to you setting them to ignored?
     
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  9. Nirjonadda

    Nirjonadda Well-Known Member

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    No, Does not blocked any IP from Pingdom. Also Already Removed and unblocked all entries in csf.deny.
     
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  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Have you verified that your websites are actually running when Pingdom detects them as down? You can review /usr/local/apache/logs/error_log for the date/times that it's detected as down to see if you notice anything abnormal.

    Thank you.
     
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  11. Nirjonadda

    Nirjonadda Well-Known Member

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    Yes, My site are still running when Pingdom detects them as down. Down time is 1 min then its up.
     
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  12. cPanelMichael

    cPanelMichael Forums Analyst
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    I suggest consulting further with Pingdom to help determine why they are falsely reporting your website as down if it's actually running well.

    Thank you.
     
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  13. Nirjonadda

    Nirjonadda Well-Known Member

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    If disabled CSF, No more down detects from Pingdom.
     
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  14. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see the issue is now resolved. Note that if you want to troubleshoot why CSF is blocking Pingdom, then feel free to post to their support forums:

    http://forum.configserver.com

    Thank you.
     
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  15. sahostking

    sahostking Well-Known Member

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