how to change the mail info to domain account

Aug 18, 2016
24
0
51
manila, philippines
cPanel Access Level
Root Administrator
how can I change the incoming and outgoing information Secure SSL/TLS Settings (Recommended) it was listing server.domain.com instead of the account domain I have added for example mail.contoso.com. As for Non-SSL Settings (NOT Recommended) it was listing mail.contoso.com

This is what I see


Secure SSL/TLS Settings (Recommended)
Username:[email protected]
Password:Use the email account’s password.
Incoming Server:server.domain.com
  • IMAP Port: 993
  • POP3 Port: 995
Outgoing Server:server.domain.com
  • SMTP Port: 465
IMAP, POP3, and SMTP require authentication.

I want to see:

Secure SSL/TLS Settings (Recommended)
Username:[email protected]
Password:Use the email account’s password.
Incoming Server:mail.contoso.com
  • IMAP Port: 993
  • POP3 Port: 995
Outgoing Server:mail.contoso.com
  • SMTP Port: 465
IMAP, POP3, and SMTP require authentication.


I hope you guys help soon thank you.
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,360
1,631
363
cPanel Access Level
Root Administrator
Hey there! I checked my personal server and it shows the local domain for both secure and nonsecure connection options. Is there a valid SSL certificate in place on that domain? If so, I would expect the domain name to show up as a valid connection option.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,360
1,631
363
cPanel Access Level
Root Administrator
I'm wondering if that SSL isn't properly applied to the mail services on the account and is only present in Apache. From our documentation at Set Up Mail Client | cPanel & WHM Documentation :

"The system generates the email account’s Incoming Server and Outgoing Server hostname based on the domain’s SSL certificate status:
  • If the account has a valid SSL certificate installed, the system uses the email account’s domain.
  • If the domain does not have a valid SSL certificate installed, the system uses the server’s hostname for the email account. For example, if your hostname is www.example.com and your SSL certificate matches your hostname, the system uses the www.example.com server name."

I'm not aware of a manual way to adjust the output on that page as that all gets read automatically.