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How to clear spam assassin from marking as ***SPAM***

Discussion in 'E-mail Discussion' started by Zekeman, Mar 8, 2017.

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  1. Zekeman

    Zekeman Member

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    Besides whitelisting I have a few emails being marked by SA as ***SPAM*** it's score is 3.4 but have it set to accept up to 8 so don't know why it's marking it like that. But is there a way to clear these emails so they don't get marked as spam without whitelisting them?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you post the output from /var/log/exim_mainlog for one of the affected messages? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Replace "MSGID" with the message ID of an affected message (found in the message header).

    Thank you.
     
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  3. Zekeman

    Zekeman Member

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    Michael,

    Thank you... here is the output:

    Code:
    2017-03-08 13:02:32 1clfus-0007QU-Va H=p1-204240.e.target.com [63.239.204.240]:59886 Warning: "SpamAssassin as wog detected message as spam (5.9)"
    2017-03-08 13:02:32 1clfus-0007QU-Va <= targetnews@e.target.com H=p1-204240.e.target.com [63.239.204.240]:59886 P=esmtps X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no S=117849 id=493.28403849405.201703081801343930024.0027175790@e.target.com T="Splish-splash swim for the whole fam." for
    2017-03-08 13:02:33 1clfus-0007QU-Va => zeke <> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <> RQcONThHwFjlbwAAfzjT5A Saved"
    2017-03-08 13:02:33 1clfus-0007QU-Va Completed
    As I said SA is set for 8 at default....
     
    #3 Zekeman, Mar 8, 2017
    Last edited: Mar 8, 2017
  4. Zekeman

    Zekeman Member

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    cPMichael,

    Any ideas on this?
     
  5. SB-Nick

    SB-Nick Well-Known Member

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    Hello,

    Can you confirm that required_score is commented in local.cf and force global is off in localopts? You can see the values by issuing the following commands,

    grep score /etc/mail/spamassassin/local.cf
    grep global /etc/exim.conf.localopts
     
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  6. Zekeman

    Zekeman Member

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    Nick,

    local.cf
    # required_score 5.0

    Localopts

    globalspamassassin=0

    So I should # out the global?

    Thanks for the reply.
     
  7. SB-Nick

    SB-Nick Well-Known Member

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    Hey,

    No, that's good. Can you show us the required_score value of the cPanel username you are having issues with?

    grep required_score /home/username/.spamassassin/user_prefs
     
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  8. Zekeman

    Zekeman Member

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    Nick

    # required_score 5 required_score 3

    Thanks again.

     
  9. SB-Nick

    SB-Nick Well-Known Member

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    Hello,

    Where did you set the 8.0 exactly?

    I believe the "required_score 3" is triggering SA to detect the message as SPAM, login to your cPanel account and modify the score inside Apache SpamAssassin.
     
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  10. Zekeman

    Zekeman Member

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    Ok so now... on the main screen of SA in the drop down menu its set to "8" under Filters...

    When I click Configure Apache SA in the SA main section it somehow was set to 3 in required score for requiored hits before a mail is considered spam.....

    Not to sound ignorant but what the main difference between the filter score on front page (SA) and the required score in the configure submenu of Apache SA?
     
  11. SB-Nick

    SB-Nick Well-Known Member

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    Hello,

    The first one you see is for the Auto-Delete feature.
     
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  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @Zekeman,

    Could you confirm if the issue is now addressed?

    Thank you.
     
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