The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

How to contact cPanel support?

Discussion in 'General Discussion' started by Frankc, Feb 15, 2017.

  1. Frankc

    Frankc Well-Known Member

    Joined:
    Jun 18, 2005
    Messages:
    101
    Likes Received:
    0
    Trophy Points:
    166
    After a quota problem WHM and cPanel services went down on production server while websites and ssh still working.

    With the WHM and email down I cannot log a support ticket or create an account at cpanel support.

    The problem is as follows but how can I get some support please (I am still busy after 19 hours and tried anything from upcp --force, reinstall yum and perl etc etc)

    root@venus [/]# /etc/init.d/cpanel restart
    Stopping tailwatchd: Undefined subroutine &Cpanel::Env::clean_env called at /usr/local/cpanel/libexec/tailwatchd line 18.
    [FAILED]
    Stopping cPanel services: [ OK ]
    Stopping cPanel dav services: [ OK ]
    Stopping cPanel queue services: [ OK ]
    Stopping cPanel brute force detector services: [ OK ]
    Stopping cPanel log services: [FAILED]

    Starting cpanel:
    Undefined subroutine &Cpanel::PsParser::get_pids_by_name called at /usr/local/cpanel/Cpanel/Kill.pm line 58.
     
  2. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,451
    Likes Received:
    12
    Trophy Points:
    148
    cPanel Access Level:
    DataCenter Provider
    Hi Frank,

    You can submit a ticket here cPanel Customer Portal

    If you don't have your support access information, you can open a ticket with customer service instead. They will be able to help you find it and transition your ticket to support.

    About Us | cPanel, Inc.
     
    Frankc likes this.
  3. Frankc

    Frankc Well-Known Member

    Joined:
    Jun 18, 2005
    Messages:
    101
    Likes Received:
    0
    Trophy Points:
    166
    Problem is I need access to my email accounts to create a support account or get a reply from customer service. cry cry hehe
     
  4. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,451
    Likes Received:
    12
    Trophy Points:
    148
    cPanel Access Level:
    DataCenter Provider
    Please check your private messages.
     
    Frankc likes this.
Loading...

Share This Page