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How to create a working email filter?

Discussion in 'E-mail Discussion' started by blueiceman, Dec 1, 2017.

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  1. blueiceman

    blueiceman Registered

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    What should happen when I test a filter?

    I am trying to create a filter that will redirect mail from a specific address and with a certain phrase in the subject line to another address.
    Following How to Configure Mail Filters - cPanel Knowledge Base - cPanel Documentation
    I have created this rule

    rules
    To equals xxx@yyy.co.uk
    subject contains XXX - CP
    action
    redirect to xxx:hotmail.co.uk
    I copied in a sample email with To: xxx@yyy.co.uk and Subject: MAM - CP 2017-12-12 into the test box but when I clicked the test button nothing appeared in the Filter Trace.

    To test it further I left the sample email in the test box ie

    To: test@localhost
    From: test@localhost
    Subject: test

    This is a test message.​

    and made another simple rule

    rule
    subject contains test
    action
    redirect to xxx:hotmail.co.uk​

    but still nothing happened when I clicked test.

    What should I expect to happen and how can I ensure the filter is working correctly?
     
  2. blueiceman

    blueiceman Registered

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    Just a bit more info.

    I have finally got a filter to actually work and can test it by really redirecting an email to myself based upon the To: and Subject:

    However if I paste that same email into the test box and click 'Test', I still get nothing happening except a blank progress bar with the heading 'Filter Trace'.

    So I still don't know how to test the filters without really sending dummy test emails to possibly lots of unsuspecting recipients.
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Do you notice any output to /usr/local/cpanel/logs/error_log when attempting to use the "Filter Test" feature in the cPanel UI? Also, what version of cPanel is installed on this system?

    Thank you.
     
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