How to disable "Enable Spam Box" preselected checkbox?

anton_latvia

Well-Known Member
PartnerNOC
May 11, 2004
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When we create new account manually, the "Enable Spam Box" is always checked. Why? We want that to be disabled, makes too much troubles to customers.

I have checked settings and -
Enable Apache SpamAssassin™ Spam Box delivery for messages marked as spam (user configurable) = OFF
Enable BoxTrapper spam trap = OFF
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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Houston
Hi @anton_latvia


BoxTrapper spam trap is different than the spam box. From the Tweak Settings documentation: Tweak Settings - Version 84 Documentation - cPanel Documentation


Enable BoxTrapper spam trap
This setting allows you to enable BoxTrapper, a spam prevention system that uses blacklists, whitelists, and ignore lists, and an automated response-verification system.

This setting defaults to On.
The setting as follows:

Enable Apache SpamAssassin™ Spam Box delivery for messages marked as spam (user configurable)
This setting enables Apache SpamAssassin’s spam box feature. The spam box receives incoming mail that Apache SpamAssassin marks as spam. This is useful for users who receive a message that the system falsely flags as spam.

This setting defaults to On.
Should definitely disable the spam box, I'm also not able to replicate an instance where if I have this setting disabled the spam box is enabled within the account - whether or not the selection is present in the create account menu.
 

anton_latvia

Well-Known Member
PartnerNOC
May 11, 2004
395
12
168
Latvia
cPanel Access Level
Root Administrator
hm, so what does "BoxTrapper" really do in simple words and do you suggest it to be enabled?

And regarding "Spam Box Delivery" - so regardless checkbox state at the account creation screen - if it is disabled in Tweak settings - it will also be disabled for the account, right?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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313
Houston
hm, so what does "BoxTrapper" really do in simple words and do you suggest it to be enabled?
Box Trapper is pretty well explained here: 30 Seconds to No More Spam with BoxTrapper | cPanel Blog

Basically, when someone who isn't whitelisted emails you, before you receive the email BoxTrapper sends them a verification email - they have to click a link within it to prove they're actually human and they sent the message. If they don't reply the mail stays in the BoxTrapper review queue where you can manually review the mail. Mail that you approve or mail that becomes verified will automatically be accepted by BoxTrapper for future deliveries and anyone you send mail to will be whitelisted automatically.

As far as if I suggest it to be enabled, that really depends on the mailbox and the user. If the box receives a lot of automated mail, or mail from unknown senders then no, probably I would not suggest it. But if it's a personal email address and you're really only expecting mail from senders you know - for sure, this is a great way to combat spam or unwanted email.

And regarding "Spam Box Delivery" - so regardless checkbox state at the account creation screen - if it is disabled in Tweak settings - it will also be disabled for the account, right?
Exactly, that's what I saw in my testing.