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how to drive mail to inbox instead of spam folder

Discussion in 'Migrate to cPanel' started by Pepdeal, Nov 5, 2011.

  1. Pepdeal

    Pepdeal Member

    Joined:
    Sep 20, 2011
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    Location:
    Chittagong, Bangladesh
    cPanel Access Level:
    Website Owner
    I have installed simple machine forum on

    my site.but for registration actiation

    or sending any message from the site,it

    uses to the spam folder.The mail does

    not go to inbox.


    Previously, the same problem arises for

    my wordpress site.In that case,you guys

    gave me a plugin to set SMPT server.

    That works fine.

    I think this may be the same.Please tell

    me how to fix it.

    I use cpanel pro and my forum URL is

    My Board - Index

    thanks
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    cPanel Access Level:
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    Do you only have cPanel access to the machine without root or reseller access? If so, have you tried contacting your web hosting provider to ask about this instead? They would be the ones who need to help configure SPF, domain keys and any other settings needed to get your mails to user inboxes rather than the spam folder.

    The IP address could also be an issue depending on whether it is on any RBLs.

    Otherwise, it might be the case that you are talking about sending using sendmail rather than using SMTP authentication. If that is what is the actual issue, then you would want to check to see if SMF has an option to use SMTP authentication rather than the PHP mail() function. SMF forum is likely the best location to ask about that:

    Simple Machines Community Forum - Index
     
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