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How to enable and test ICQ notification in WHM?

Discussion in 'General Discussion' started by SuperBaby, Jun 30, 2015.

  1. SuperBaby

    SuperBaby Well-Known Member

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    I doubt AIM notification is functioning in WHM (I didn't test this feature fully anyway) but ICQ notification is still working as on 30 Jun 2015.

    This article shows you how ICQ notification can be turned on and tested if you are using cPanel/WHM with ConfigServer Security & Firewall installed.

    First, let's prepare for testing. You need this later.

    TESTING SETUP
    ==================
    1) WHM >> Server Configuration >> Basic cPanel & WHM Setup, enter your ICQ UIN (It should be your ICQ identity NUMBER and not your username or email address) at "The ICQ ID that this server should use for login to ICQ when sending alerts.....".

    2) Download ICQ app into your smartphone. For your info, I tested mine under iPhone 6 running iOS8. After activating ICQ in your smartphone, make sure you link your UIN to the app. Click on your avatar. You will see your UIN stated there.

    3) Go to WHM >> Server Contacts >> Contact Manager, at the top part titled "Alert Contact Priority Assignment", set radio button of ICQ to HIGH. At the lower part titled "Alert Priority Assignment", set both radio buttons for "Account Creation" and "Account Removal" to HIGH for testing purposes. You can change it later if you like.

    ALLOW ICQ IN FIREWALL
    ==================
    1) Allow port 5190 in TCP_IN and TCP_OUT. Click "CHANGE" and restart csf+lfd.

    TESTING
    ==================
    1) Go to WHM >> Account Functions >> Create a New Account, create a gimmick account.
    2) Go to WHM >> Account Functions >> Terminate an Account, terminate the account that you have just created above.

    If it is working, you should be getting two notifications in your ICQ app. I would say that the ICQ notification is very unstable. Sometimes I get the notification but sometimes I don't.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Both AIM and ICQ notifications should function in cPanel version 11.50. Are you able to reproduce the issue with not receiving notifications, or is it a random occurrence?

    Thank you.
     
  3. SuperBaby

    SuperBaby Well-Known Member

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    AIM is totally not working for me. ICQ is working randomly.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you let us know which version of cPanel is installed on your system?

    Thank you.
     
  5. SuperBaby

    SuperBaby Well-Known Member

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    Latest stable version. I noticed that ICQ notification is very unstable. It used to inform me about completion of backup task. But I have not heard from it for weeks.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Please let us know if you are able to reproduce the issue after following the steps below:

    1. Browse to "WHM >> Server Contacts >> Contact manager"
    2. Set ICQ's minimum notification priority higher than "Disabled"
    3. Set your test alert type >= ICQ's minimum priority level
    4. Generate a test alert (e.g. suspend an account)
    5. Check to see if the alert is sent.

    Thank you.
     
  7. SuperBaby

    SuperBaby Well-Known Member

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    I set ICQ alert to High as below. I tried suspend and then unsuspend an existing account. No notification.

    I also tested creating a new account and then terminating it. Still no luck.

    It seems that ICQ is dead. When I tested it last month, it still works sometimes. Meaning, sometimes it sent me the notification and sometimes didn't. But now it is completely dead.

    I just check my ICQ number and password. Also check the ICQ app in my iPhone.

    Capture.PNG
     
    #7 SuperBaby, Aug 11, 2015
    Last edited by a moderator: Aug 11, 2015
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What happens when you set the alerts you want to know about, to Low?
     
  9. SuperBaby

    SuperBaby Well-Known Member

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    I just tested 5 to 6 rounds using different settings (High and Low). Nothing works. It seems that ICQ is gone. But why ICQ, it is so yesterday. Is there any other replacement besides the costly SMS?
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  11. SuperBaby

    SuperBaby Well-Known Member

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    Created a support ticket. Ticket id 7000421
     
    #11 SuperBaby, Aug 12, 2015
    Last edited by a moderator: Aug 12, 2015
  12. SuperBaby

    SuperBaby Well-Known Member

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    cPanel staff looked into my case almost immediately after the ticket is created. Thanks for the superb support.

    Here is the reply:

    Thank you for your patience. I can confirm that these notifications are not being sent. I've even tested on my own personal server. I've opened a case with our developers to have them look into this further, as it has been an issue that pops up from time to time. The internal case number is CPANEL-808. I've tagged this ticket as being effected by this issue, so you should receive an email once the issue is resolved. I apologize for the inconvenience. In the mean time, I do see that you also have email notifications setup so you should still receive alerts in through that medium.
    --
    Best regards,

    Seth Daughenbaugh
    cPanel, Inc.
    Technical Analyst
     
  13. cPanelMichael

    cPanelMichael Forums Analyst
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    Thank you for taking the time to report back to us the response that you received. Note that you can monitor our change log to see when a specific case has been addressed:

    cPanel - Change Logs

    Thank you.
     
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