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How to fix a broken account?

Discussion in 'General Discussion' started by volume, Nov 1, 2004.

  1. volume

    volume Member

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    Hello all,

    I just 'broke' one of my accounts. I believe I did this when trying to assign an IP address to it in WHM. Does anyone know how to find out why an account is broken. I realise it "may appear down from some locations until the dns has propgated to all nameservers on the internet". However, I was just wondering is there an obvious step-by-step to take to find out the cause of a broken account?

    btw I don't want to delete and recreate the account if I can help it.

    Cheers,

    volume.
     
  2. haze

    haze Well-Known Member

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    Make sure the dns zone file and the httpd.conf entry have the correct new IP.
     
  3. volume

    volume Member

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    Thanks for your reply Haze.

    I'd checked the httpd.conf last night [which was all ok], but didn't know where to go from there.
    Had a look at the DNS Zone today and yes, somehow the record has been garbbled and referenced to another domain entirely.

    Once that was corrected; web and mail stuff all back in action. :)

    Thanks again,

    volume
     
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