How to fix "Cannot Read License File" error

sercandemir

Registered
Nov 20, 2013
4
0
51
cPanel Access Level
Root Administrator
Message:

To access the interface, you must install the license and ensure that the license is active.You can purchase or lease a license directly from cPanel, or from one of our Partners.

If you do not currently own a license, register at the cPanel Store and request a trial license.

The cPanel license server replied that the license has been activated on too many machines (600). Please contact [email protected] The exact message was: The license has been activated too many times on different machines.
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,273
1,282
313
Houston
Hello,

The only way to resolve this is to contact [email protected] as the error indicates. They should be able to assist you with getting the license activated and remove the block in place for the activations of the license.
 

Webhostcoffee

Member
Apr 24, 2020
5
0
1
Philippines
cPanel Access Level
Website Owner
Hello, the customer care service already replied but the solution did not help the problem.

Hello,

Thank you for contacting cPanel Customer Service. I am sorry to hear about the issue you are reporting.

You can find the official cPanel Installation Guide below:

https://go.cpanel.net/installwhm

Our Technical Support team offers free installation for new Linux servers. If you would like installation assistance, please let me know and I can forward you to a technical analyst.
Warm Regards,
Donna Davis
cPanel, LLC
Customer Service Representative
+1 713-529-0800 Option 3


I bought a dedicated server with package of cpanel on it. How can I solve this problem?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,273
1,282
313
Houston
can you provide the ticket number please? I can't help you with this issue, it must be addressed by our customer service department. It sounds as though there may have been a miscommunication regarding the issue.
 

Meksdonald

Registered
Jun 11, 2021
1
0
0
Nigeria
cPanel Access Level
Website Owner
I have the same issue. I purchased Cpanel license last week and it shows me the same error. Its barely 1 week but it tells me " Cannot Read License File ". How do I resolve this. Even webmail has stopped working.
 

cPJustinD

Administrator
Staff member
Jan 12, 2021
286
52
103
Houston
cPanel Access Level
Root Administrator
I have the same issue. I purchased Cpanel license last week and it shows me the same error. Its barely 1 week but it tells me " Cannot Read License File ". How do I resolve this. Even webmail has stopped working.
Hello! I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below.

Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.