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How to fix change of resellers ownership mistake

Discussion in 'Workarounds and Optimization' started by hicom, Aug 22, 2017.

  1. hicom

    hicom Well-Known Member

    May 23, 2003
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    We went through this and thought to share a solution.

    Problem: We changed multiple accounts to the wrong reseller

    Impact: Now accounts belong to the wrong reseller and all is mixed


    The ownership of accounts is located in /etc/trueuserowners . However, that file is not backed up by cPanel. Therefore, we need to retrieve the previous reseller account name from backup.

    The reseller owner of an account is located in the backup directory inside the account name /cp/username

    If your backups are uncompressed, browse to the location of your backup where all the accounts are located. Then search as follow:

    grep -R PreviousResellerUsername ./*/cp/*

    It will provide a list of all reseller names that were associated with each username.
    cPanelMichael likes this.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Root Administrator

    I've moved this thread to our workarounds forum. Thanks for taking the time to share this solution!
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