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How to fix the “Other Usage” issue

Discussion in 'General Discussion' started by whipworks, Aug 30, 2016.

  1. whipworks

    whipworks Well-Known Member

    Aug 19, 2014
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    Reseller Owner
    Hi guys! Appreciate the help I can get. Lately our servers went down and after the fix, we've been having issues with the server reading the quotas correctly. We've managed to make a fix on it, but we recently found out that several accounts suddenly have space eaten up which falls under "Other Usage". Which CPanel indicates - †“Other Usage” includes files outside your home directory and files that you cannot access due to system permissions.

    How do we get rid of this so that it won't fill up the space for each account? Are there any commands to run to fix this, or where do we find this "Other Usage" space to clean up?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Typically, usage displayed under the "Other" category is for files not contained within the account's home directory. You can confirm this by checking the disk space usage in an account's home directory. EX:

    du -sh /home/username
    If it's less usage than reported for the account disk space usage in cPanel or WHM, then it indicates there are files owned by this user elsewhere on the system. You can obtain a list of files owned by the user with commands such as:

    id $username
    find / -uid $UIDNUMBER > /root/$username.output
    Replace "$username" with the username of the cPanel account and "$UIDNUMBER" with the UID associated with the username.

    Thank you.
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