Onklmaps

Member
Nov 9, 2016
16
1
3
Norway
cPanel Access Level
DataCenter Provider
I get "Fatal error" with no more information on my Prestashop during checkout in frontoffice.

What is likely the cause of the error and how can I investigate it (and fix it)?
How can I investigate the error? with 500 errors i can usually find a clue in the error_log, but this is not the case for this error.

I have tried to change php max memory from 128 to 512 (and confirmed this is in effect using phpinfo), but still the error shows up from time to time.

Any suggestions?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

Did you check both the Apache error log (/usr/local/apache/logs/error_log) and any error_log files within the document root of the website when this happens? Also, which PHP handler are you using?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

You could try modifying Prestashop's defines.inc.php in the config directory to change the display errors option to:

Code:
"@ini_set('display_errors', 'on')"
Then, check to see if the PHP errors appear on the page when this happens.

Thank you.