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How to properly add FTP account in CPanel?

Discussion in 'General Discussion' started by genkidenki, Sep 5, 2011.

  1. genkidenki

    genkidenki Registered

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    Greetings!

    I'm having trouble adding an FTP account in CPanel. Steps I've taken:



    CPanel > FTP Accounts > [create new user]


    Result: New user shows up in the window and appears to have been created.


    User details:
    - developer@websitename.com
    - path: /home/dk/public_html/developer
    - password: [private]


    I then try to connect using FileZilla. Details used:
    Host: sftp://websitename.com
    Username: developer
    Password: [private]
    Port: 22


    I press 'return' and Filezilla reports the following:
    Status: Connecting to websitename.com...
    Response: fzSftp started
    Command: open "developer @ websitename.com" 22
    Command: Trust new Hostkey: Once
    Command: Pass: **********
    Error: Authentication failed.
    Error: Critical error
    Error: Could not connect to server


    When I login with FileZilla using the default "special FTP" account it works perfectly. Therefore, I cannot understand why it doesn't work with a new user. How can I fix this?


    Thank you very much for your help!!!
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    I would suggest using FTPES instead for created user accounts. It uses TLS/SSL and would have the security needed over regular FTP.
     
  4. SoftDux

    SoftDux Well-Known Member

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    How do we configure WHM / cPanel to allow FTPES?


    Not being able to allow sub accounts to use sFTP defeats the whole purpose of using a secure environment in the first place. So then we need to choose to either keep our servers secure, or our clients happy.
     
  5. ruzbehraja

    ruzbehraja Well-Known Member

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  6. SoftDux

    SoftDux Well-Known Member

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  7. ruzbehraja

    ruzbehraja Well-Known Member

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    WHM >> FTP Server Configuration >> TLS Encryption Support >> Optional.

    It should not be Disabled.
     
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