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How to recover or reset my domain

Discussion in 'General Discussion' started by Mansouri, May 29, 2014.

  1. Mansouri

    Mansouri Registered

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    hi please i have a question and i need some help i am new member here , i lost all my domain files and i don't have backups what can i do to recover them or is there any method to reset my domain . i am sorry about my english .
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Re: About my domain

    Hello :)

    Your access level is listed as "Website Owner". I suggest consulting with your web hosting company to see if they have any backups of your account available to restore.

    Thank you.
     
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  3. Mansouri

    Mansouri Registered

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    Re: About my domain

    Please i want to ask how can i delete my Main domain .
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Re: About my domain

    You can not delete or modify the domain name associated with your cPanel account unless you have root or reseller access to the server. You must contact your web hosting provider for assistance with that.

    Thank you.
     
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  5. Mansouri

    Mansouri Registered

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    Re: About my domain

    thank you so much for your help , please i have one more question why when i type my website link i can't see nothing more than that i already installed SMF on cpanel and the problem still exist .
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Re: About my domain

    You mentioned in your first post that you lost all of your website files. If that's the case, then that would explain why your website does not load properly.

    Thanks.
     
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  7. Mansouri

    Mansouri Registered

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    Re: About my domain

    so i can't add new files i need to contact my web hosting provider .
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Re: About my domain

    You will likely get a much quicker resolution if you contact your hosting provider, yes. They can check to see which files you removed (e.g. if you removed your public_html directory). Or, if you do want to upload new files, yes, upload them to the public_html directory via FTP or File Manager.

    Thank you.
     
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