SOLVED How to set up user filters correctly

[satimis]

Hi all,

Godaddy Linux cpanel email user filters (Exim)

I have set up "user filters"

Rules
Subject contains
Any Header contains

Actions
Discard Message

On testing
......
Headers charset "UTF-8"
Filtering did not set up a significant delivery.
Normal delivery will occur.

The spam email can't be discarded. Please help.

Thanks

 

[cPanelMichael]

Hello @satimis,

Can you provide a screenshot of the specific filter rule you have enabled, or let us know the full steps you took to enable it?

Also, can you verify if you have root access to the server? If not, can you confirm if you have reported this problem to your web hosting provider?

Thank you.

 

[satimis]

Hi,

Please refers to the screen-shots attached.

I'm administrator and have root access to cPanel

Thanks

Regards
satimis

 

[rpvw]

The contains operator is a string comparator (not a list of words) - so unless the subject or header contains ALL the content you have entered as an exact string match, the rule will fail.

You would need to set up a rule that looks like:

(I only included the first 3 of your words in each rule as an example, you would obviously have to make many more rules to have it work on all the words you have in your strings.)

This KB article may be of use : How to Configure Mail Filters - cPanel Knowledge Base - cPanel Documentation

 

[satimis]

Hi,

Thanks for your advice.

Re-set up the filter as shown on the attached photos. It seems working.

If I'm wrong please correct me. Thanks

Regards
satimis

 

[cPanelMichael]

Hello @satimis,

I'm glad to see the updated filter rules are working well. I see no problems with the rules based on the criteria you noted.

Thank you.

 

[satimis]

Hi cPanelMichael,

Thanks for your advice.

Regards
satimis