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How to stop bounce-back emails?

Discussion in 'E-mail Discussions' started by anton_latvia, Aug 26, 2016.

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  1. anton_latvia

    anton_latvia Well-Known Member
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    It seems that recent update has changes something in how bounce-back emails are being created. Now we are getting blacklisted, because of some user's email account being full - our server sends out a lot of emails :

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ...

    I remeber there was a setting in Exim configuration not to send such emails and emails ended up in queue. What has changed, why and how can we reject email delivery attempts during SMTP session, so they don't reach us at all?

    Anton.
     
    #1 anton_latvia, Aug 26, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    cPanel 58 introduces the following option in "WHM >> Server Configuration >> Mailserver Configuration":

    Disk Quota Delivery Failure Response

    This option determines how Dovecot will handle delivery to a mailbox that reaches it mailbox quota or when the cPanel account reaches its system disk quota:
    • Reject the message permanently. — This setting rejects the message and bounces it back to the sender.
    • Defer delivery temporarily. — This setting allows the user to free disk space or add more disk quota before the system attempts to deliver the message again.
    This is documented at:

    Configure Dovecot - Documentation - cPanel Documentation

    You can also see a full description of changes in cPanel 58 at:

    58 Release Notes - Documentation - cPanel Documentation

    Thank you.
     
    #2 cPanelMichael, Aug 29, 2016
  3. anton_latvia

    anton_latvia Well-Known Member
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    In fact none of these options suit us anymore. Before the change - server would not even accept such emails and would defer them - so we did not have to deal with them in any way. Now they are filling up queues on servers and generate outgoing emails with notification, that recipient's mailbox is full. Such messages contain original email, which in it's turn, contain spam message. I have set all servers to "defer deliver", but still - mail queue is growing and server sends out notifications. I want to stop them and make server act as before. Is it possible?
     
    #3 anton_latvia, Sep 26, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you verify if the issue persists on cPanel version 58.0.30 or newer? There's a thread here regarding a bug that's now addressed:

    https://forums.cpanel.net/threads/disk-quota-delivery-failure-response.569151

    Thank you.
     
    #4 cPanelMichael, Sep 28, 2016
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