Thank you for your words.
First, in that table from screenshot are all the rules from all the htaccess files from all the domains that I have added on my CPanel Account, created from my root/whm account. I have domains separated in folders, like a normal structure, public_html > domain, for each one! So, CPanel, put all the htaccess rules in the same table, and redirect wrong one of my sites.
So, out of all these redirects, you've got one that's an issue.
Second, I talk with hosting provider, and they don t understand where is the problem, and told me to talk here, because they think is an CPanel error or bug, because I have some special rules in one of my htaccess files, and CPanel seems to get stuck on that rules.
We should narrow the issue down to that one rule then whatever it is.
Now, I paste here the code from that htaccess file (I keep it in htaccess.old so I can`t provide an real error example like Michael asked for it). What is wrong at this rule?
- snipped -
I had this htaccess rules on the last server, yes it was with Webuzo not with CPanel, but no error.
Which one specifically is giving you an issue though?
And the error is ... my site, example.com is redirected on www.example.com/index/
no matter what URL I access, and the most frustrating is that I can t get access on wordpress dashboard!
I have modified your post to remove all real domain references to protect your privacy, there should never be a need for real domain names to be posted here. I did open your site and clicked around to many of the links and saw no issue from this end. Opening your example.com takes me to example.com as expected, and does not send me to /index/ as you mention. I am also able to get to your wordpress admin login page without being redirected anywhere else.
What to do? To accept this and still pay the license to CPanel? Or to ask for help here? Or to quit the deal with CPanel and come back to Webuzo?
That's up to you to decide of course, but why the rush to judgement here?
You've moved your site from some other control panel to "The Hosting Platform of Choice"
, cPanel! I would think there might be a few bumps in the road to get things working properly on your new cPanel account. A little patience and some understanding goes a long way in getting this sort of thing resolved.
I simply ask for an option to take out CPanel from the business with htaccess rules. I don t want to see my htaccess rules in CPanel if I do not add them manualy there! I know, CPanel get the rules from htaccess files, and there is just a view mode, because if I try to delete one (there is this option to delete) after refresh the rule is still there, so its a bug after a bug at this new stupid CPanel behavior to display htaccess rules in CPanel account!
So at the end of the day here, it sounds to me like you'll need to update the rules in your htaccess. That's not any reason to jump ship and move back to some other control panel that doesn't work the same. Nor is it a reason for the comments in your earlier post to cPanelMichael. He's the most helpful person on the forums these days and simply asked for an example of the rule thats giving you an issue.
Your old control panel must not have been as strict or at least, worked differently, with how htaccess worked on your old account to insure the rules worked properly, than cPanel does. You shouldn't expect all the things to work perfectly out of the box here though, you moved from some other control panel that does things differently.
You might need to start from scratch here with an empty htaccess, and add your rules back one by one until you find the one that's not working as expected, and then figure out what the issue is with the one that doesn't work. And I bet, cPanelMichael and many others on these forums can help. But, you've got to have a bit of patience, and do some troubleshooting, to get there. Your comments about leaving cPanel because something, one rule? not working serves no purpose in your quest to get this issue resolved.
If you'd prefer to have cPanel Technical Support take a closer look at your account for an issue or bug as you suggest, you are able to open a ticket directly to cPanel Technical Support at any time.