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How to STOP cpanel killing httpd.conf ??

Discussion in 'General Discussion' started by dendis, Jun 19, 2004.

  1. dendis

    dendis Well-Known Member

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    Again our httpd.conf was deleted..
    httpd.conf size is 0 bytes !
    all 600 sites down

    again need to restore it from backup.

    Why it happens?? How to prevent of this??
     
  2. chirpy

    chirpy Well-Known Member

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    Did you log this with cPanel?
     
  3. dendis

    dendis Well-Known Member

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    chirpy I do think it is cpanel

    I have also contacted our data center they told me that 30% of their servers suffering from this problem.

    cpanel make damage to our(and not only our) business!

    don't say - use plesk, just cpanel should set priority #1 for such things to be fixed
     
  4. chirpy

    chirpy Well-Known Member

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    I do understand and sympathise, but have you actually reported the problem to cPanel themselves - that is, logged a support ticket for them to investigate?
     
  5. mickalo

    mickalo Well-Known Member

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    when is this happening... are you doing something through the WHM,...IE adding a new account, editing account,...deleting an account ?? Or is this just a random happening event ??

    Mickalo
     
  6. dendis

    dendis Well-Known Member

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    Mickalo

    it is likely random happening event

    Once it happened during cpanel update other time I think when one of our reseller hosting user were adding/removing account.

    Also a week ago we have one "nice" issue - our /etc/shadow has been purged the same like httpd.conf. About 30% entries were removed from the end of the file. All other files file /etc/passwd were fine.

    can't sleep at night while such things happens :confused:
     
  7. iko

    iko Well-Known Member
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    The problem is random. I am experiencing it now and I am very confused. One time my root password was deleted from /etc/passwd and the machine cannot boot. After that many users were deleted from /etc/passwd. Httpd.conf becomes corrupted every 2-3-5 hours. New entries were added for subdomains as if they are setuped as seperate accounts but they are not.

    The problem is very severe. It must be forwarded to the highest level technicians!!! I think many hosting companies will start complaining about the same problem!
     
  8. chirpy

    chirpy Well-Known Member

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    That does not sound like a cPanel issue to me - more like either e kernel/disk issue, or the server is compromised. Have you had it checked over thoroughly for root kits, etc?
     
  9. iko

    iko Well-Known Member
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    The problem is not connected with hacking attempts. I opened several tickets about this. I hope cPanel's team will fix the problem shortly.
     
  10. cPanelNick

    cPanelNick Administrator
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    Could you post the output of the df command?
     
  11. iko

    iko Well-Known Member
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    Here you are:

    Filesystem 1K-blocks Used Avail Capacity Mounted on
    /dev/ad0s1a 1032142 68110 881462 7% /
    /dev/ad0s1e 1032142 321720 627852 34% /tmp
    /dev/ad0s1g 7309884 4183184 2541910 62% /usr
    /dev/ad0s1f 8257742 1963698 5633426 26% /var
    /dev/ad1s1e 196028810 26060188 154286318 14% /home
    procfs 4 4 0 100% /proc
    212.36.9.1:/backup/gotobg 153844706 31526996 110010134 22% /backup
     
  12. dendis

    dendis Well-Known Member

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    one time i got what killed httpd.conf

    on the same second 2 accounts from 2 resellers were setup and it simply cut more that 50% of httpd.conf

    it is something like I/O problem when 2 process tries to open and write file at the same time (we have a server with 1000+ accounts so it can happen very often)

    and if you have server with 10 accounts so you will never have that day when you have to build /etc/shadow with your hands :mad:


    also as I have been talking with one data center owner so he said there are a looot of servers getting these problems.
     
  13. Stephanie_R

    Stephanie_R Active Member

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    Our servers are experiencing the same thing.
    I have a ticket open and hope for a speedy resolution.
     
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