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How to stop/terminate a backup restoration that is stuck on "Restoring Account" ?

Discussion in 'Data Protection' started by BennyBoy, Sep 25, 2014.

  1. BennyBoy

    BennyBoy Registered

    Sep 24, 2014
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    Hi, I've been using cPanel for quite some time now (around 7 years) and this is the first time I encounter and issue I can't resolve by myself and actually had to signup for a forum account, first time ever. For **** sake, how do you guys stop a backup restoration that has been "Restoring Account" for 2 full days straight without actually doing ANYTHING?

    I have ps aux'd the server and there is no cpbackup or cprestore process or anything I could spot related to the backups.

    I have rebooted the server twice and it's still "Restoring Account".

    I even rm -rf /home/backup/ after 1 day of waiting and it didn't make the task crash or stop!

    How do you terminate this and clear the backup restoration queue? Is there a file to delete on the hard disk somewhere?

    I'm completely desperate and done searching on Google. Thanks.

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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